SOC Operations Manager

Securitas • Charlotte, NC

1d • Onsite

About The Position

JOB SUMMARY: Oversees and manages the day to day operations for SOC including personnel scheduling, payroll, performance, account management of client issues, data analysis, and reporting. ESSENTIAL FUNCTIONS The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Associates are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives. Recruits, selects, orients, trains, and develops high caliber staff in collaboration with management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary Analyzes operational and Direct cost-related financial indicators to continuously improve operation performance; ensures profitable operations with accountability on cost control. Meets regularly with client and region representatives for status updates and addresses any actual or potential problems. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures Ensures scheduling is handled effectively to meet client and region requirements while controlling labor costs. Provides input to company, promptly assists in the resolution of legal, financial, human resources, and administrative issues Review operational KPIs to track any operational issues, red flags, responding to region or client requests and/or concerns Reviewing critical events and ensure records are up to date including tracking accounts and employee timesheets Coordinate with service and remote support teams to resolve technical system issues Coordinate with the finance team to ensure correct billing, monthly review, and weekly updates Management of department’s equipment needs Disaster recovery testing Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives Flexibility & Cross‑Shift Leadership: The SOC Manager must maintain schedule flexibility and be able to work at least 30% of their scheduled hours alongside the mid‑shift and overnight teams . This includes periodic alignment with late‑evening and overnight operations to ensure visibility, coaching, performance oversight, and continuity of leadership across all critical operating windows.

Requirements

• 3 to 5 years’ experience in a management role or education/experience equivalent.
• Strong knowledge of Excel including Pivot Tables, PowerPoint, Word, Smartsheet.
• Five or more years of experience in a field related to the security industry and/or business management, and responsible experience in the security industry, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Knowledge of business operations management and human resources administration.
• Knowledge and experience in security operations.
• Demonstrated experience of financial management and understanding of a P&L
• Strong communication skills (oral and written)
• Strong data analysis skills
• Self-initiator, proactive with implementing change, optimizes work processes to achieve results
• Management and leadership skills including driving engagement, results, instilling trust
• Ability to manage conflict effectively
• Positive attitude
• Strong organizational skills
• Capable of prioritizing the interests of different stakeholders
• Collaborative personality, customer focus, action oriented
• Ability to interact effectively at various social levels and across diverse cultures.
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Successful passage of background, reference, psychological, and controlled substance tests.
• Required ability to handle multiple tasks concurrently.
• Regular talking and hearing.
• Frequent sitting.
• Close vision, distance vision, and ability to adjust focus.
• Ability to work shift times that are not normal business hours of operation.

Nice To Haves

• Experience working with Immix, vendor software such as DwellingLive, TEKWave, Avigilon, or similar preferred.
• Experience working with standard office equipment including printers, copiers, computers, headsets.
• Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
• Bachelor’s degree and experience managing a P&L are preferred.

Responsibilities

• Oversees and manages the day to day operations for SOC including personnel scheduling, payroll, performance, account management of client issues, data analysis, and reporting.
• Recruits, selects, orients, trains, and develops high caliber staff in collaboration with management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary
• Analyzes operational and Direct cost-related financial indicators to continuously improve operation performance; ensures profitable operations with accountability on cost control.
• Meets regularly with client and region representatives for status updates and addresses any actual or potential problems.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
• Ensures scheduling is handled effectively to meet client and region requirements while controlling labor costs.
• Provides input to company, promptly assists in the resolution of legal, financial, human resources, and administrative issues
• Review operational KPIs to track any operational issues, red flags, responding to region or client requests and/or concerns
• Reviewing critical events and ensure records are up to date including tracking accounts and employee timesheets
• Coordinate with service and remote support teams to resolve technical system issues
• Coordinate with the finance team to ensure correct billing, monthly review, and weekly updates
• Management of department’s equipment needs
• Disaster recovery testing
• Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives
• The SOC Manager must maintain schedule flexibility and be able to work at least 30% of their scheduled hours alongside the mid‑shift and overnight teams . This includes periodic alignment with late‑evening and overnight operations to ensure visibility, coaching, performance oversight, and continuity of leadership across all critical operating windows.

Benefits

• 5% of base salary potential
• Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager