Security Operations Center (SOC) Operations Manager

Sole Hire LLC

3d•Remote

About The Position

We are seeking a SOC Operations Manager to lead and manage our daytime SOC operations (8:00 AM – 5:00 PM EST). This role sits at the intersection of technical leadership, operational management, and client delivery within our 24x7x365 Security Operations Center (SOC). The SOC Operations Manager is responsible for overseeing daily SOC activities, managing incident response workflows, owning SOC-related projects, and serving as a senior escalation point for both clients and internal teams. This is a contract-to-hire position with full-time expectations (40 hours/week). You will act as the operational owner of SOC projects and security events, ensuring alerts are properly triaged, incidents are managed through resolution, client communications are clear and timely, and SOC processes are consistently followed, documented, and improved. This role partners closely with SOC Analysts, Engineering, and BlueAngle leadership to ensure client environments are secured in alignment with industry best practices and regulatory requirements.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field (Relevant experience may be substituted for formal education)
5+ years of experience in a SOC or related cybersecurity role, with demonstrated operational or technical leadership
Hands-on experience with tools such as: o Microsoft Sentinel & Intune o CrowdStrike o Cloudflare o SIEM, EDR/XDR, identity and network security platforms
Strong understanding of: o Incident response and forensic analysis o Identity, endpoint, network, and email security o Threat detection and intrusion analysis
Experience improving SOC processes, detection rules, and response workflows
Excellent written and verbal communication skills, with the ability to present to technical teams and executive stakeholders
Highly organized, detail-oriented, and capable of managing multiple concurrent priorities
Ability to work independently while owning outcomes end-to-end

Nice To Haves

CISSP
Certified Ethical Hacker (CEH)
CompTIA Security+, CySA+
GIAC Security Essentials (GSEC)
Certified SOC Analyst
Microsoft Security Operations Analyst Associate
Other relevant security certifications

Responsibilities

Lead and oversee day-to-day SOC operations, ensuring effective alert triage, escalation, and incident response
Serve as a senior escalation point for SOC Analysts during complex or high-impact security events
Ensure adherence to established SOPs, policies, escalation paths, and forensic procedures
Monitor SOC performance, identify operational gaps, and recommend process improvements
Provide guidance, mentorship, and operational direction to SOC Analysts
Own and manage SOC-related projects, including scope definition, execution, and delivery
Prepare, review, and own SOC project Statements of Work (SOWs)
Act as the primary client contact during SOC projects and security incidents
Drive consistent, proactive communication with clients throughout incidents and post-incident reviews
Translate technical findings into clear, executive-level and IT-level communications
Oversee configuration and tuning of alerts across SIEM, EDR/XDR, identity protection, network monitoring, and related tools
Review and validate security events to determine legitimacy and impact
Lead incident response activities through containment, remediation, and closure
Ensure all incidents, findings, and actions are accurately documented and archived
Analyze recurring attack patterns and threat trends; provide security awareness insights to clients and internal teams
Review and track MITRE ATT&CK tactics relevant to client industries
Provide feedback to improve SOC playbooks, detection rules, workflows, and automations
Collaborate with cross-functional teams to enhance overall security posture
Partner with BlueAngle leadership to evolve and enhance SOC offerings and services