SOC / NOC Team Lead

Aqueity•Downers Grove, IL

1d•$80,000 - $110,000•Onsite

About The Position

Aqueity is looking for a hands-on and technically strong SOC / NOC Team Lead to join our team. This role is responsible for leading day-to-day security and network operations, ensuring timely incident response, service reliability, and high-quality client outcomes. The SOC / NOC Team Lead provides technical leadership to analysts and engineers, serves as an escalation point for complex issues, and partners closely with Service Management, Engineering, and Client Success to ensure operational excellence.

Requirements

Solid understanding of networking concepts (TCP/IP, firewalls, DNS, VPN)
Excellent communication skills, both verbal and written
Exceptional critical thinking, troubleshooting, and decision-making ability
Ability to coach and influence others in a collaborative and respectful way
Strong leadership presence with excellent interpersonal and team-building skills
Familiarity with ticketing systems, change management, and ITIL processes
Hands-on experience with EDR, SIEM, IDS/IPS, and other cybersecurity tools
Associate degree or equivalent in Information Security, Networking, Engineering, or related field
2+ years’ experience in a SOC, NOC, or IT services environment
1+ year of experience in a team lead, incident responder, or mentoring capacity strongly preferred

Nice To Haves

Experience supporting or managing ConnectWise tools preferred

Responsibilities

Team Leadership & Oversight:
Provide day-to-day guidance and oversight to SOC/NOC Analysts
Serve as the primary escalation point for technical issues and incident response
Monitor ticket queues to ensure SLAs and client expectations are consistently met
Mentor and train junior analysts to support skill development and career growth
Collaborate with management on performance reviews and team development plans
Security & Network Operations:
Analyze and respond to threats using various security platforms (EDR, SIEM, firewalls, etc.,)
Lead triage, investigation, and documentation of security incidents and events
Manage and troubleshoot a variety of security and network devices
Coordinate root cause analysis and recommend preventive measures for recurring issues
Incident Response:
Monitor and analyze various security alerts, logs, and events to identify potential security incidents
Develop a response plan that outlines steps to mitigate the impact of incidents
Prioritize incidents based on potential impact, urgency, and severity
Coordinate response activities of various teams within the organization
Communicate with stakeholders throughout the incident response process
Analyze and identify any gaps or weaknesses in the organization’s security posture and make recommendations for improvements
Train and develop other team members to effectively respond to security incidents
Ensure all incident response activities comply with relevant regulations, standards and policies and all necessary reporting and documentation is completed accurately and on time
Client Support & Communication:
Serve as senior point of contact for client escalations and complex support issues
Maintain clear and professional communication with clients regarding incident status and resolutions
Ensure accurate and timely documentation in the ticketing system and knowledge base
Process Improvement Documentation:
Enforce adherence to MSS policies, processes, and best practices
Identify gaps or inefficiencies in SOC/NOC workflows and propose enhancements
Contribute to internal documentation, SOPs, and process playbooks
Cross-Functional Collaboration:
Work closely with Professional Services and Client Success teams to ensure alignment on delivery of services
Support onboarding of new tools, clients, and technologies into the SOC/NOC environment