SOC Director

Silversky Agency • Fort Lauderdale, FL

380d

About The Position

The SOC Director will oversee the Security Operations Center (SOC) operations, focusing on the MxDR service portfolio. This role requires a technically proficient leader who can manage complex problems and maintain strong customer relationships. The SOC Director will ensure quality oversight for incident management, drive process improvements, and enhance customer satisfaction while collaborating with various operational teams.

Requirements

• Bachelor of Science from an accredited institution or equivalent experience.
• 10+ years of Information Security / Cybersecurity experience.
• 5+ years of experience leading and managing a multi-location Security Operations Center.
• Strong knowledge of incident management, problem management, and change management best practices in the MDR, MxDR SOC area.
• At least one relevant industry certification (GCIA, GCIH, GCED, CISSP, CISA, CISM, etc.).
• Experience with SIEM & EDR tools, SOAR, and maintaining metrics and SLAs.
• Expertise with industry standard frameworks (ISO, NIST, PCI).

Nice To Haves

• High emotional intelligence (EQ) to navigate complex situations and resolve conflicts.
• Ability to manage through ambiguity and modernize legacy systems and processes.
• Understanding of balancing business operations and service delivery expenses.

Responsibilities

• Lead and manage the 24x7x365 multi-location Security Operations Center providing technical and managerial oversight.
• Ensure quality oversight for incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring.
• Deliver high customer satisfaction, compliance with Service Level Agreements (SLA), and continual process improvement.
• Develop and improve processes to strengthen operational activities and provide hands-on mentorship.
• Evaluate automation and platform needs with the SOC team and prioritize improvements with Product Engineering and Infrastructure Engineering.
• Perform threat management and modeling, identifying threat vectors and developing use cases for security monitoring.
• Optimize visibility of customer security feeds and management of defensive capabilities.
• Create reports, dashboards, and metrics for the Leadership team regarding SOC operations.
• Drive senior-level interactions and improvements with customers, maintaining a customer empathy mindset.

Benefits

• Comprehensive health insurance coverage.
• 401k retirement savings plan with matching contributions.
• Professional development opportunities and training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees