SOC Analyst-Tier 3 Shift Lead

True Zero Technologies•Topeka, KS

1d•Onsite

About The Position

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (âProsperous and Thrivingâ ($5MMâ$50MM in gross revenue) and âMid-Atlantic Regionâ (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In addition, True Zero earned coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence. Job Responsibilities Supervise and mentor SOC Analysts Assign and balance workload across analysts and shifts Monitor queue health, SLA compliance, and alert backlog Conduct regular performance check-ins Address quality gaps and provide corrective guidance Reinforce adherence to documented playbooks and procedures Primary Focus: Ensure consistent and effective analyst performance. Hands-On Monitoring & Investigation Perform daily alert triage alongside SOC Analysts Conduct investigations on moderate to high-severity alerts Lead or directly support complex or multi-system investigations Validate alert classifications and case documentation Participate in shift coverage as needed Primary Focus: Maintain technical engagement and operational credibility. Serve as the first escalation point for analysts Lead investigations for high-severity incidents Coordinate response actions with internal stakeholders Ensure timely and accurate communication during incidents Drive investigations to clear, defensible conclusions Primary Focus: Maintain operational control during critical events. Investigation Quality & Case Governance Review analyst investigations for accuracy and completeness Approve or return cases prior to closure Ensure proper evidence collection and timeline documentation Enforce consistent tagging, classification, and case hygiene Primary Focus: Protect the integrity of SOC output. Process & Continuous Improvement Maintain and update SOC playbooks and workflows Identify inefficiencies in monitoring or case handling Provide feedback on alert tuning and automation improvements Capture and integrate lessons learned Stakeholder Coordination Respond to formal information requests within defined SLAs Serve as liaison between SOC analysts and leadership Support audits, reporting, and compliance requirements Participate in shift handoffs and operational planning Primary Focus: Maintain trust and communication across teams. Workload Segmentation (Approximate) 30% â Direct Monitoring & Investigation Work 25% â Escalation & High-Severity Incident Leadership 20% â Team Management & Performance Oversight 15% â Investigation Quality Review & Case Governance 10% â Process Improvement & Documentation Percentages may shift during major incidents or staffing changes.

Requirements

Onsite is required
Prior experience as a SOC Analyst or Senior Analyst
Demonstrated ability to lead or coordinate investigations
Experience mentoring or supervising analysts
Strong knowledge of: SIEM platforms (Splunk or equivalent) EDR tools, Network, authentication, and endpoint telemetry
Strong documentation and communication skills
Ability to make sound decisions in time-sensitive situations
CompTIA Security+ or CySA+ (or equivalent)
Experience in incident response or threat hunting
Familiarity with NIST, CIS, CJIS, or similar frameworks
Experience with case management multiple platforms
Scripting/query experience (SPL, KQL, SQL, Python)
Experience in regulated or government environments
GCIH, GCIA, GCED or equivalent
Technical leadership
operational accountability
coaching and mentorship
analytical problem-solving
process discipline
clear written and verbal communication
ability to lead under pressure

Responsibilities

Supervise and mentor SOC Analysts
Assign and balance workload across analysts and shifts
Monitor queue health, SLA compliance, and alert backlog
Conduct regular performance check-ins
Address quality gaps and provide corrective guidance
Reinforce adherence to documented playbooks and procedures
Perform daily alert triage alongside SOC Analysts
Conduct investigations on moderate to high-severity alerts
Lead or directly support complex or multi-system investigations
Validate alert classifications and case documentation
Participate in shift coverage as needed
Serve as the first escalation point for analysts
Lead investigations for high-severity incidents
Coordinate response actions with internal stakeholders
Ensure timely and accurate communication during incidents
Drive investigations to clear, defensible conclusions
Review analyst investigations for accuracy and completeness
Approve or return cases prior to closure
Ensure proper evidence collection and timeline documentation
Enforce consistent tagging, classification, and case hygiene
Maintain and update SOC playbooks and workflows
Identify inefficiencies in monitoring or case handling
Provide feedback on alert tuning and automation improvements
Capture and integrate lessons learned
Respond to formal information requests within defined SLAs
Serve as liaison between SOC analysts and leadership
Support audits, reporting, and compliance requirements
Participate in shift handoffs and operational planning

Benefits

Competitive salary, paid twice per month
Best in class medical coverage
100% of medical premiums covered by True Zero
Company wide new business incentive programs
Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
3 weeks of PTO starting + 11 Paid Holidays Annually
401k Program with 100% company match on the first 4%
Monthly reimbursement of Cell Phone and Home Internet costs
Paternity/Maternity Leave
Investment in training and certifications to broaden and deepen your technical skills