SOC Analyst- Emergency Dispatch

GardaWorld•Mclean, VA

74d•$26 - $26

About The Position

GardaWorld Security Services is Now Hiring a Surveillance Security Officer! McLean VA : Please apply using an email address that you can check for further communication from a recruiter! Ready to suit up as a Surveillance Security Guard? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a Security Officer - Surveillance, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc. Summary: The Sentry Analyst will be responsible for supporting all Principal Security Teams by using best practices to monitor, identify, analyze, inform agents in real-time of the threat environment. Additionally, the Sentry Analyst is responsible for the detailed and accurate logging of all security-related information and disseminating information in an efficient and professional manner using various communication methods. The successful candidate will have a passion for customer service, teamwork, and information management. To perform this job successfully, the Sentry Analyst must be a problem solver, possess critical thinking skills and be detail oriented. The candidate will possess the ability to prioritize and complete a variety of specified tasks with a sense of urgency without sacrificing attention to detail or customer service.

Requirements

Competence with Google Suite, MS Office Suite and other database systems. Must be competent and comfortable working with email, document creation, and spreadsheet data entry. Ability to search for specific information on the internet and provide source verification. A basic understanding of information security is desired.
Ability to read, analyze, and interpret general business periodicals, professional journals and technical procedures. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
A professional demeanor, along with excellent customer service skills.
Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
Have strong prioritization abilities.
Ability to analyze problems, identify causes and implement results oriented solutions.
Excellent organizational and time management ability.
Must have the ability to develop and write clear and concise emails with no grammatical errors.
Ability to handle high pressure situations and make sound decisions.
Ability to work independently while also being a team player.
Able to work weekends, nights, irregular or extended hours.
Able to regularly stand, walk, sit, use hands/manual dexterity, reach or stretch, stoop, kneel, crouch, speak and hear.
Able to work well with others in a closed door environment.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
You have a high school education or equivalent (GED). Or a college degree/transcript
You're able to ace (and pass) an extensive background screening and drug test screening process
You are at least 21 years of age or older as required by applicable law or contractual requirements.
Excellent customer service is always your top priority.
You observe, survey the area, and provide reporting on activity at your assigned location.
You provide rapid response in critical situations.
You're good with reading and writing detailed reports.
You know when and how to enforce customer procedures, regulations, and standards.
Be authorized to work in the U.S.
Be able to provide documentation of High School Diploma or GED
Be able to ace (and pass) an extensive screening process
Strong report writing skills
Good eyesight and excellent abilities to maintain focus
Strong proficiency with technology
You have a state license if required

Nice To Haves

At least 3+ years of experience in the security field.
At least 3+ years of experience with customer service.
At least 1+ year of experience with Microsoft Office or Google Suite.
At least 1+ year of proven experience working as a Security Operations Center Officer.
At least 1+ year of experience with emergency communication operations.
At least 1+ year of experience with situational awareness tools.
If you have Security, Military, Law Enforcement experience - even better!

Responsibilities

Process and maintain a wide variety of SOPs (Standard Operating Procedures), ERPs (Emergency Response Plans), documents, files, logs, reports, and forms.
Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets.
Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services.
Dispatch emergency responses to (fire, medical, bomb threat, active shooter, trespassers, surveillance detection, etc.) as requested by physical security teams.
Monitor multiple cameras and tracking software. Demonstrable experience with the GENETEC software platform
Confidently maneuver through various computer-based monitoring platforms including camera systems, access control systems, and alarm processing systems.
Effectively monitor for threats or potential obstacles to security teams by using threat detection intelligence tools and open source research.
Collect, input, and maintain accurate and detailed records of security operations data within a centralized Intelligence and Data Management Platform.
Report time-sensitive security information to customers in a professional, succinct, and accurate manner via email, security logs, verbally, or text.
Anticipate the needs of physical security teams by providing relevant information that informs their security posture in real time.
Able to manage and handle situations of a sensitive nature and maintain confidentiality.
Assist Principal, Security Teams and Management with requests as needed.
Perform other duties as assigned.
Monitor security systems to detect any suspicious activity
Document observed events and incidents, writing detailed reports
Respond quickly to incidents or potential threats
Conduct regular patrols to ensure the safety of the premises
Control access to secure areas and verify the identities of visitors
Analyze security systems to identify potential vulnerabilities or malfunctions
Collaborate with law enforcement in case of serious situations or emergencies
Ensure the safety and protection of individuals and property

Benefits

Flex! Candidate must have the ability to work mornings, evenings, and or overnights, including weekends and holidays to help cover for events. Days on/ off will vary based on site needs. Full time hours are not guaranteed.
Competitive hourly wage of $26.00 / Hour (DailyPay is available for GardaWorld employees!)
A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
Career growth opportunities at GardaWorld
Uniform provided at no cost

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