SNS Technology Specialist

Dougherty County School Systems • Albany, GA

240d

About The Position

The Dougherty County School System is seeking a SNS Technology Specialist to join our roster of experienced, motivated, and effective professionals. The SNS Technology Specialist supports the effective operation of the School Nutrition Program through the management, maintenance, and enhancement of technology systems, software applications, and data infrastructure. This position provides frontline user support, oversees system security and upgrades, and ensures the accuracy and integrity of nutrition-related data. The role also includes technology training, troubleshooting, and coordination with vendors to optimize functionality across school nutrition operations.

Requirements

• Bachelor's degree in computer technology, telecommunication, computer science or related field.
• Minimum of three years' experience in technology with a proven successful work record.
• Excellent communication and organizational skills.
• Knowledge and proficiency in web-based application support.
• Working knowledge of various computer hardware and software, including but not limited to Microsoft Word, Excel and USDA approved nutritional analysis software and point of service software.

Nice To Haves

• Skilled in troubleshooting, diagnosing, and resolving system and application issues.
• Effective in training and supporting end users with varying technical skills.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail and time management.
• Ability to manage multiple tasks, priorities, and deadlines independently.
• Strong problem-solving skills and ability to analyze data and generate reports.
• Committed to professionalism, confidentiality, and customer service.
• Flexible and adaptable to changing technologies and work environments.

Responsibilities

• Reviews, analyzes, and recommends new and enhanced systems and/or networking capabilities for communication to stakeholders related to the school nutrition program.
• Provides day-to-day support for all nutrition software applications.
• Performs nutrition software installation, testing, and quality assurance.
• Manages vendor support for nutrition equipment replacements and installation projects.
• Implements major system upgrades, leads integration projects, and represents SNS on external teams.
• Monitors and maintains software and hardware functionality to minimize system downtime at central office and school sites.
• Facilitates all software upgrades, updates, and annual rollover.
• Maintains data backup routines to ensure data integrity.
• Trains and supports school nutrition users and school-based employees using the nutrition software suite.
• Provides support to applicable systems and networks through training and troubleshooting.
• Provides remote support to SNS sites through VNC software and in-house developed applications.
• Provides support, including hands-on repairs at the site level of all computer hardware and software.
• Performs system administration tasks, including password resets and access to applications.
• Manages security, troubleshooting, and correction of any SNS system issues.
• Monitors daily student information imports and ensures daily exports to school sites.
• Conducts analysis and creates reports using exports and extracts from Nutrition Information Systems.
• Maintains price updates and adds new inventory items in the Horizon system.
• Inputs menus in smart temperature software and updates as needed.
• Maintains and updates SNS website and Nutrislice menu software.
• Handles receiving issues at school level with invoice and stock transfers.
• Assists with the annual Bid process.
• Assists with the CEP certification process as needed.
• Participates as part of the leadership team in the development and evaluation of new application enhancements and solutions.
• Demonstrates excellent customer service skills.
• Follows work schedule and attendance requirements in a regular, predictable, and punctual manner.
• Promotes own professionalism through associations, professional groups, and seminars.
• Attendance is required at SNS trainings, seminars, workshops, and leadership meetings.
• Supports the Georgia School Nutrition Association by actively being involved and growing district membership engagement in activities.
• Daily monitors and maintains smart temperature for connectivity issues.
• Maintains current knowledge of the latest technology in computer applications, websites, and social media.
• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with a notice by the supervisor.

Benefits

• Competitive salary and excellent benefits package, in accordance with the DCSS Compensation Guide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree