Snow Operations Manager

Southview Design•Saint Paul, MN

About The Position

The Operations Manager - Snow is responsible for the overall management of Snow and Ice Control services performed while adhering to the Southview Design sales process and core values. Duties: Establish and successfully meet key performance indicators for snow sales, performance, and client retention along with Landscape Care Representatives. Maintain, cleanup, and assist with work tickets and invoicing in Aspire and sub-contractor portal. Deliver communications on a consistent basis with Landscape Care Reps and Snow Zone Coordinators via phone, text, email, or other appropriate technology to maintain excellent communications, high standards, and growing relations. Schedule and oversight of both in house crews and subcontractor crews. Visit sites during and after active snow events to ensure quality and team cohesion. Monitor and give feedback to ensure clients expectations are being met. Responsible for maximizing job site efficiencies while maintaining employee morale and safety. General machine maintenance oversight. Work hands-on with staff in the field to provide coaching and snow and ice control training. Appraise crew performance and resolve any conflict. Maintain professional and courteous communication with clients when responding to customer needs or questions. Additional duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Minimum of 3 years of experience in Managerial occupation.
Minimum 3 years of experience in Snow and Ice Control industry preferred.
Strong effective communication skills.
Time management skills as well as flexibility and adaptability were needed.
Must have a valid drivers license, and an insurable driving record.
Computer skills, creative problem solving, personnel management, organization, and customer service skills/experience preferred.

Nice To Haves

Bilingual -Spanish a plus.
Four-year College or University program degree or certificate; or four (or more) years related experience and/or training preferred.

Responsibilities

Establish and successfully meet key performance indicators for snow sales, performance, and client retention along with Landscape Care Representatives.
Maintain, cleanup, and assist with work tickets and invoicing in Aspire and sub-contractor portal.
Deliver communications on a consistent basis with Landscape Care Reps and Snow Zone Coordinators via phone, text, email, or other appropriate technology to maintain excellent communications, high standards, and growing relations.
Schedule and oversight of both in house crews and subcontractor crews.
Visit sites during and after active snow events to ensure quality and team cohesion.
Monitor and give feedback to ensure clients expectations are being met.
Responsible for maximizing job site efficiencies while maintaining employee morale and safety.
General machine maintenance oversight.
Work hands-on with staff in the field to provide coaching and snow and ice control training.
Appraise crew performance and resolve any conflict.
Maintain professional and courteous communication with clients when responding to customer needs or questions.
Additional duties as assigned.