SNF Practice Office Care Coordinator

Community Health Centers of America•Fair Oaks, CA

About The Position

Community Health Centers of America (CHCA) provides dependable and affordable healthcare for underserved regions. As a Federally Qualified Health Center, we’re expanding our reach in California, ensuring every community member has access to compassionate care. Community Health Centers of America began its journey in 2019 as a 501(c)(3) non-profit organization and continues to grow. Our mission? Providing accessible and affordable healthcare for all, today and every day. CHCA is seeking a full-time Practice Office Care Coordinator to join our Skilled Nursing Facility Practice team at our Fair Oaks office. As Care Coordinator, you will provide vital administrative support for our operations within Skilled Nursing Facilities (SNFs). You will coordinate day to day operations and ensure good business practices while healthcare professionals focus on providing healthcare. This is a fast-paced environment with a strong commitment to excellence, where attention to detail, adaptability, and a proactive attitude are essential for success. This role offers the opportunity to make a meaningful impact in a dynamic and rewarding environment as a motivated individual with a passion for excellence and a commitment to providing top-tier support. The regular work schedule will be Monday - Friday.

Requirements

5-7 years of related medical office experience, working with MDs/NPs
Skilled nursing facility or AL facility experience
College degree preferred, high school or equivalent required
Medical Assistant or Medical Office Assistant certificate preferred
Familiarity with medical and dental terminology and EHR systems (eCW preferred)
Knowledge of HIPAA regulations
Respect of cultural and religious practices of patients
Punctual and dependable
Current BLS
Valid driver's license with automobile insurance
Excellent verbal and written communication
Excellent organizational and follow up skills
Active listening and active learning
Professional communication and presentation skills
Critical thinking
Social perceptiveness
Monitoring
Service orientation
Complex problem solving
Instructing Proficiency with Microsoft Office, particularly Excel and Word
Attention to detail
Basic administrative and clerical operations knowledge
Computer skills, including a high level of proficiency and knowledge in Microsoft Office (especially Word and Excel), computer operating system knowledge, and general familiarity with internet and email
Self-starter and works effectively alone or in a team

Nice To Haves

College degree preferred
Medical Assistant or Medical Office Assistant certificate preferred
Familiarity with medical and dental terminology and EHR systems (eCW preferred)

Responsibilities

Support the implementation of organizational policies and procedures within the SNFs to ensure consistent patient care delivery
Collaborate with providers and program leadership to address workflow issues and improve patient care processes with guidance from the Regional Director and Medical Director
Assist in coordinating provider SNF schedules and patient care coverage to ensure adequate access to care and efficient operations
Participate in the recruitment process for providers by assisting with screening and coordinating interviews with leadership.
Monitor provider charting and documentation practices to ensure compliance with documentation standards and support accurate patient care records.
Support provider performance by assisting with productivity monitoring and related incentive or bonus programs.
Provide day-to-day oversight and support to staff to ensure efficient patient flow and high-quality patient care.
Participate in Quality Assurance (QA) and Quality Management (QM) activities related to care, patient safety, and service quality.
Work with healthcare providers and staff to identify and address workflow challenges affecting patient care delivery.
Serve as a point of contact for by responding to questions related to patient services and processes.
Ensure timely completion of provider documentation and compliance tasks in accordance with applicable regulatory standards, including Title 22 requirements.
Provider Appointment Coordination: Coordinate appointments for specialty providers (dental, podiatry, mental health, etc) with facilities. Ensure all patients are scheduled and seen within Title 22 Regulations. Ensure all patient services and billing information is collected and submitted timely and accurately.
Administrative Support: Efficiently manage data entry, prepare reports, and process invoices.
Communication: Professionally handle incoming calls, respond to information requests, and liaise with clients as required.
Records Management: Verify, file, and maintain medical records electronically, ensuring accuracy and confidentiality.