SMS Engagement Manager

Braze•New York City, NY

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO Braze delivers customer experiences across email, mobile, SMS, and web, with SMS being a core channel for building real-time connections between brands and consumers. As a Services Consultant, SMS Engagement, you will be the primary subject matter expert responsible for integrating global SMS compliance, regulations, and implementation requirements into the pre-sales process. Your expertise will be critical for scaling our global SMS business and ensuring our Go-to-Market teams can confidently sell and scope compliant solutions Act as the internal pre-sales expert regarding country-specific SMS regulations and acceptable use cases for our prospective customers Join pre-sales Services and Solution Consulting calls to walk customers through the SMS migration process, global compliance requirements, and technical setup. Provide assistance for complex SMS deal scoping, particularly with novel use cases or regulatory nuances. Define what is, or is not possible in various regions, and propose alternative implementation approaches when necessary. Be the subject matter expert on market requirements for SMS and guide customers and internal stakeholders through the initial setup process. Create and automate a process to effectively "greenlight" SMS opportunities, ensuring compliance and feasibility before a deal is closed. Develop and maintain documentation such as best practices, compliance guides, and playbooks to support repeatability and training as we expand into new markets. Interface with Sales, Product, and GSS leadership teams on program logistics and operational needs, including training for internal teams. Work cross-functionally to drive scalable solutions and improve existing workflows related to SMS provisioning. WHO YOU ARE You are empathetic and customer-centric. You are process-oriented and enjoy the clarity of well-documented processes and best practices. You are capable of working independently but are also energized by cross-functional collaboration. You possess great communication skills, capable of working with, influencing, and aligning multiple stakeholders. You have a strong completer-finisher attitude with excellent attention to detail and accuracy. You are comfortable speaking in front of an audience and in high-pressure sales situations You are confident in your convictions and can bring that across to your audience You are very detail-oriented and understand the legal importance of regulatory compliance

Requirements

Strong understanding of US and International SMS regulations
Extensive experience in the SMS space, ideally with a strong comfort level regarding complex SMS technical implementation details such as country-specific regulations and compliance standards
Proven experience in process optimization/transformation to increase efficiency and support scalability
2-3 years of experience in an operational, consulting, or technical pre-sales role with a technical product, ideally in a SaaS, mobile, or marketing automation oriented company
A Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level).
A strong mindset for problem-solving

Nice To Haves

Familiarity with the Braze ecosystem is a plus

Responsibilities

Act as the internal pre-sales expert regarding country-specific SMS regulations and acceptable use cases for our prospective customers
Join pre-sales Services and Solution Consulting calls to walk customers through the SMS migration process, global compliance requirements, and technical setup.
Provide assistance for complex SMS deal scoping, particularly with novel use cases or regulatory nuances.
Define what is, or is not possible in various regions, and propose alternative implementation approaches when necessary.
Be the subject matter expert on market requirements for SMS and guide customers and internal stakeholders through the initial setup process.
Create and automate a process to effectively "greenlight" SMS opportunities, ensuring compliance and feasibility before a deal is closed.
Develop and maintain documentation such as best practices, compliance guides, and playbooks to support repeatability and training as we expand into new markets.
Interface with Sales, Product, and GSS leadership teams on program logistics and operational needs, including training for internal teams.
Work cross-functionally to drive scalable solutions and improve existing workflows related to SMS provisioning.

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®