SMS Activations Specialist

Klaviyo • San Francisco, CA

311d • $84,000 - $126,000

About The Position

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Our SMS Activations team plays a critical role in the customer journey, guiding them through the process of activating a sending number so that they can launch on Klaviyo. The SMS Activations team partners closely with sales, onboarding, product, and our vendor partners to reduce friction in the SMS customer experience to drive adoption and enable growth. This team is customer first, process oriented, and obsessed with efficiency. We are looking for an SMS Activations Specialist who is excited about providing the best support to customers and ensuring a positive introduction to Klaviyo.

Requirements

• 2-3 years or equivalent experience in a customer facing role in a company with a technical product, preferably in the CPaaS space.
• Comfort and familiarity with managing projects from start to finish, and driving deliverables from other stakeholders.
• Excellent communication skills, able to work with, influence and align with multiple stakeholders.
• A desire to be hands-on in your daily work and drive accuracy through personal performance.
• Knowledge of SMS and MMS related processes and regulations, including Alphanumeric Sender IDs, short code activations, toll free number verification, number porting, and industry and carrier guidelines.
• Excel expertise (e.g. vlookup, sumifs, table formulas).

Responsibilities

• Drive the short code application process for customers to ensure a timely go-live.
• Be a subject matter expert on local market requirements for SMS number types and guide our customers and internal stakeholders through the setup process.
• Adapt and improve workflows to provide a customer first, best-in-class experience.
• Manage SMS partners to achieve timely resolutions for customers.
• Take an active role in thought leadership through building our internal wiki knowledge base.
• Partner with cross-functional teams to improve efficiency, process, and performance to accelerate achievement of Klaviyo's business goals.

Benefits

• Medical, dental and vision coverage.
• Health savings accounts.
• Flexible spending accounts.
• 401(k).
• Flexible paid time off.
• Company-paid holidays.
• A culture of learning that includes a learning allowance.
• Access to a professional coaching service for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries