Smoothie King Shift Lead (Team Captain) - Closing

Smoothie King • Round Rock, TX

262d • $17 - $20

About The Position

Join the Smoothie King team as a Shift Lead (Team Captain) in Round Rock, TX, where you can turn your passion for smoothies into a fulfilling career. As a Team Captain, you will serve as a team leader, providing guidance to Team Members when the General Manager is not present. Your role will involve helping guests meet their fitness and nutrition goals while ensuring smooth and efficient store operations. You will manage shifts, set performance standards, and maintain product quality, all while creating a positive environment for both guests and team members.

Requirements

• Minimum of 6 months of guest service experience in a restaurant or retail environment.
• Proven ability to lead and direct a team in a fast-paced environment.
• Prior leadership experience at work or school organizations is highly preferred.

Responsibilities

• Serve as the team leader during shifts, setting the pace and standards for the team.
• Create and deliver a shift huddle at the start of all shifts to ensure the team understands the goals for the shift.
• Ensure positioning is in use and all team members understand their assigned roles to maintain efficient operations.
• Provide guidance, coaching, and support to Crew Members.
• Hold team members accountable for proper uniform and completion of daily checklist tasks.
• Ensure efficient use of labor hours while delivering excellent guest service.
• Adjust team member schedules as necessary, including sending Crew Members home or enforcing breaks.
• Ensure all items are properly labeled and adhere to food safety standards.
• Monitor and enforce adherence to operational standards, including speed of service, product quality, and cleanliness.
• Assist team members at the POS with upselling, voiding, or refunding transactions.
• Ensure all guests receive excellent service and that their needs are met promptly.
• Handle guest complaints or issues effectively to ensure guest satisfaction.
• Demonstrate and promote the 'Serve to Inspire' culture during shifts.
• Communicate important information to the franchise owner or manager regarding any problems or unusual matters of significance.
• Remain composed under pressure and effectively handle unexpected situations.
• Assign tasks to team members to ensure completion of the daily checklist.
• Encourage team members to meet or exceed goals and complete tasks efficiently.
• Lead by example in professionalism and work ethic.
• Fulfill cash handling and inventory reporting responsibilities with honesty.
• Maintain trust and confidentiality with sensitive information.
• Demonstrate a willingness to take on new tasks outside of their role.
• Seek feedback from the franchise owner or manager to improve performance.

Benefits

• Pay range of $17 - 20 per hour including tips.
• Quarterly incentive bonus.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places