Smoothie King Manager - Thomasville

Sweet Treat Ventures•Thomasville, GA

About The Position

The General Manager oversees the overall management, operations, and team at the assigned Sweet Treat Ventures LLC Smoothie King location, ensuring consistent delivery of the Smoothie King Experience, driving sales growth, and fostering a positive work environment in alignment with brand standards and core values.

Requirements

High school diploma required.
Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
Valid driver’s license and ability to provide proof of adequate car insurance.
Basic computer knowledge (Microsoft Word, Excel, and general POS functionality).
Experience with OSHA, EEOC, and other federal and state laws and local statutes.
ServSafe Certification.
Must be physically able to audit/inspect store sites including walking properties, bending, stretching, squatting, and kneeling.
Must be able to stand for periods of up to eight (8) hours.
Must be able to lift up-to 50 pounds at a time.
Required to use assistance when available i.e. hand trucks, ramps, or another team member.
Prolonged periods sitting at a desk and working on a computer.
Requires working under changing conditions or working irregular hours.
Required to work a minimum of 45 hours per week, ensuring effective store operation, with expectations to accommodate a mix of daytime and nighttime shifts, as well as at least one weekend per month.
This may also involve working during holidays or special events.
Must be able to work safely in a noisy area.
Requires maintenance of a store office space.
Meetings are occasionally conducted remotely with frequent video conferences.

Nice To Haves

Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
Personal passion for health and fitness is a plus.

Responsibilities

Workforce Management This includes the overall management of the team, covering staffing, sourcing, onboarding, and scheduling.
Create and implement a steady strategy for recruiting, sourcing, and onboarding team members who align with the mission and have a passion for service.
Carefully guide and complete the orientation process to guarantee a seamless beginning for new team members.
Plans and organizes shifts to accommodate the requirements of both team members and guests.
Clearly and effectively delegate tasks to achieve successful operations of the store.
Learning and Development Empower team members with the right knowledge, skills, and abilities to achieve excellence.
Ensure team members are well prepared for success by strategically scheduling, communicating, and executing training sessions to minimize any disruption to the guest experience.
Recognize knowledge and skill gaps in new team members and customize training programs for ongoing improvement in those areas.
Support team member career progression by identifying potential career paths, providing mentorship, and facilitating internal mobility.
Ensure the store has a certified trainer to facilitate training for new team members.
Operational Excellence and Continuous Improvement Leverage appropriate systems to consistently provide the Smoothie King Experience and offer guidance for continuous improvement.
Use operational tools such as P&L statement, daily checklist, cash & deposit log, and scheduling and inventory management tools to achieve operational excellence.
Ensure compliance with food safety guidelines, store appearance, and cleanliness are upheld and consistent with Smoothie King brand standards.
Share key information on the daily plan so Team Captains can run effective shifts.
Manage cash activities for the store and validate and reconcile cash and time logs for accuracy and coaching opportunities.
Sales and Inventory Ensure optimal product placement and quantities to enhance sales growth while minimizing waste.
Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
Establish a weekly inventory plan and maintain inventory flow using point-of-use, front stock, back stock, and signals for replenishment.
Ensure the store is set and maintained to expectations and adjusted appropriately to store specific needs using pars and plan-o-grams.
Culture and Team Engagement Foster a positive work environment, encourage open communication, and promote team member involvement in decision-making processes.
Lead the team by setting clear performance expectations, providing regular feedback and coaching, and conducting progress reports (reviews).
Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative, and effective methods of recognition.
Own, promote, and drive implementation of company guidelines through action planning and inspiring the team to meet standards in alignment with the brand vision.
Drive cross-departmental collaboration initiatives to streamline processes and improve communication.