Smokehouse Social Restaurant Manager

Pyramid Global Hospitality

20d•$72,000 - $78,000

About The Position

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join us as the Smokehouse Social Restaurant Manager to oversee the operations of our OKANA Restaurant team. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experiences from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. The Smokehouse Social Restaurant Manager supports the Director of Restaurants by overseeing restaurant operations to ensure that the service and food meet customer expectations. This is a client facing position that works closely with the culinary team and directs the service staff to deliver an exciting and memorable guest experience in Smokehouse Social. This role will be very involved with staff selection and spearheading training initiatives that support the resort’s service culture, all the while fine tuning their business acumen in steering the financial performance of the restaurant.

Requirements

Bachelor’s Degree in Hospitality Management or related field.
3+ years of experience in restaurant management, including independent restaurants.
Understanding of the financial data (revenue & expenses) that impact the restaurant’s performance.
Strong cost control background to effectively manage the financial performance of each outlet.
Sound time management skills and ability to manage multiple initiatives at the same time.
A passion for customer service that filters down to all levels of the team.
Read, write, and speak English fluently; Ability to communicate effectively with the public and resort team members.
Maintain all relevant Food & Beverage certifications.

Responsibilities

Assist in achieving budgeted revenue and labor expenses.
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Direct and maintain food handling in compliance with sanitation laws.
Ensure compliance with all Pyramid Global Hospitality policies and procedures.
Investigate and resolve food quality and service complaints.
Maintain work areas clean and organized.
Maintain employee appearance standards in food and beverage department.
Maintain procedures for securing of moneys.
Maintain procedures for security of all hotel equipment.
Manage in compliance with local, state, and federal laws and regulations.
Help maximize food and beverage department profitability.
Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
Promote employee empowerment.
Maintain high levels of employee satisfaction.
Report unsafe conditions immediately.
Select, train, supervise, develop, discipline and counsel employees in accordance with Pyramid Global Hospitality policies and procedures.
Complete other duties as assigned by supervisor to include cross training.
Implement and maintain local and corporate sales and marketing plans.
Perform in the capacity of any position supervised.
Respond to all food and beverage-related guest correspondence.
Review all daily food specials for presentation, quality and pricing.
Conduct or assist in scheduling liquor liability training.
Assist managers in lowering attrition.
Conduct/attend departmental meetings.
Conduct performance appraisals.
Help develop short and long term financial operating plans.
Implement and maintain incentive programs.
Help maintain inventory control (beverages, glass, china, silver, approve orders).
Maintain MSDS procedures according to OSHA.
Maintain procedures for credit control and handling financial transactions.
Menu development – restaurants/lounge concepts.
Participate in the development of the annual budget.
Annually shop competitors