SMO Group Business Process Manager

T-Mobile • Overland Park, KS

85d • $94,600 - $170,600

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Reporting to the Sr Director, SMO, the Group Business Process Manager leads process design, implementation, and quality control monitoring using appropriate methods to identify the opportunities, implement solutions, and measure impact, including operating model projects or shared services transformations. As the SMO - Group Business Process Manager, you'll work with a team of problem solvers, helping to solve complex business issues from strategy to execution.

Requirements

• Bachelor's Degree in Business, Finance, or related field.
• 7-10 years of related work experience.
• Change Management expertise.
• Process Improvement expertise.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Department-specific experience.
• Telecommunications knowledge.

Responsibilities

• Leads process design, implementation, and quality control monitoring using appropriate methods to identify opportunities, implement solutions, and measure impact.
• Works on multiple large and highly complex projects for operational improvement and provides compelling business cases with proven cost savings or process efficiencies.
• Aligns strategic vision and builds requirements using operational knowledge of core back-office functions to create organization design and build end-to-end business processes.
• Provides structure, feedback, and direction; creates clear and measurable goals; holds self and others accountable.
• Actively seeks out shared services industry and business information; understands how policies, systems, and processes impact job performance and projects.
• Maneuvers and mentors others through complex political situations effectively; invests in stakeholder management and possesses ability to gain stakeholder trust.
• Responsible for other duties/projects as assigned by business management as needed.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) plan.
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Telecommunications
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees