SMG-SCHEDULING SPECIALIST

Sparrow•Lansing, MI

2d•Onsite

About The Position

General Purpose of Job: Schedule and coordinate resources for patient procedures. Obtain all needed patient related information. Verify all procedures in EPIC. Greet and check in patients for testing using AIDET. Support Administration in their daily needs. Essential Duties: This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

Requirements

Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.
Minimum of two years advanced secretarial training and/or experience.
Minimum of 6 months experience with scheduling applications.
High School Diploma
Position requires self-discipline, excellent communication skills, a high degree of personal motivation and excellent teamwork skills
History of outstanding customer service skills
Ability to multitask
Strong attention to details
Work history that exhibits outstanding dependability and ability to work independently
Must be able to type 45+wpm
Proficient in medical terminology.
Proficient word processing and dictation/transcription skills.
Use multi-line phone
Knowledge and working experience with Excel
Demonstrate knowledge of EPIC
Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.

Responsibilities

Interviews patients and physicians office staff for the purpose of entering confidential patient insurance and demographic information into the EPIC/Radiant scheduling system.
Serve as Liaison for Centralized Scheduling. Assures that improvement measurements are implemented.
Schedules patient procedures using EPIC obtaining all necessary information and coordinating procedures with physicians, cardiology staff, equipment and personnel availability.
Shares needed patient testing instructions with nursing staff
Monitor accuracy of scheduled orders coming through Centralized Scheduling.
Process patient orders via EPIC.
Answer all incoming, outgoing and inter-hospital phone calls using AIDET. Relays information to proper party, takes messages, contacts necessary person, and answers inquiries.
Handles confidential information on a daily basis and maintains HIPPA compliance.
Types reports, communications, records and forms as well as copying, filing, and delivery of these materials. Performs all other secretarial duties as assigned
Initiates pages to physicians and staff.
Maintains patient medical records.