SME Task Lead – Unified Communications

Empower AI • Andrews AFB, MD

1d

About The Position

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai . Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Requirements

• Bachelor’s Degree and 10 + years experience
• Experience in VoIP and have at least 5 years working experience in a Unified Communications environment and as well as Cisco unified communications (UCS) configurations and operations, and UC applications
• Cisco CCNP Collaboration or higher
• This position is expected to have the equivalent skills of Cisco CCNP Collaboration or higher certification, Cisco CCNP Routing and Switching certification or equivalent.
• Experience in VoIP and have at least 5 years working experience in a Unified Communications environment and as well as Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols.

Nice To Haves

• CCNP certification desired

Responsibilities

• This position will be the lead for the unified communications systems subject matter expertise within the team.
• The Senior Task Lead/SME shall have experience in supporting infrastructure/cloud/datacenter operation services and be able to see the “big picture” while focusing on the data operations solutions (physical (DHS Data Centers, Cloud, Hybrid).
• This resource shall also have working knowledge of numerous vendors’ products such as Cisco, VMware, Windows/Unix/Linux environments, VMware’s vSphere and Microsoft Hyper-V on a set of enterprise-level IT systems and DevOps and ITIL processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level