SMB Solutions Engineer
About The Position
The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, enterprise architects, and demo engineering. As a Solutions Engineer, you are empowered to sell to business and IT leaders in every space and vertical, and take ownership in crafting customer-centric solutions. You will work alongside the account team to define and expand revenue opportunities, and ensure the solution is ready for cross company deployments. You also act as a critical liaison between Sales and Product; sharing customer feedback with the Product Management, Operations and Engineering functions at Box. Do you want to tinker, whiteboard, brainstorm and figure out how things work? Our highest performers develop deep knowledge of the Box platform, and are capable of leading presentations related to the Box security story, technical architecture and product configuration. This role is based in the NYC office, supporting clients in the North East region- to expand our footprint and break into new accounts. Are you curious, passionate about problem-solving and love working with leading-edge technology? Then we want to talk to you.
Requirements
- 4 year degree or equivalent work experience required
- 3+ years of relevant sales, technical, or customer facing experience, ideally within a SaaS and/or ECM environment
- You’re AI-curious and technically fluent; comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences
- Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value
- Experience leading strategic and complex customer engagements
- Consistent over-achievement in past experiences
- Technically adept with experience in web technologies and API's
- Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
Responsibilities
- You research, explore and identify customer business problems; you’ll think like a builder and experiment, iterate, and refine to make every customer experience exceptional
- Work daily with the Small Medium Business Sales Team to drive new revenue
- Lead technical discussions and product presentations to everyone from a CEO to an IT admin
- Lead demos across the Box suite of offerings (Box AI, Box Web, Mobile, Relay, Governance, Platform and custom API-based apps)
- Become a Box product and industry expert, rapidly learning the Cloud Content Management and Box model
- Be the voice of the customer - interface directly with our product team based on customer feature requests
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
