SMB Merchant Servicing Manager
About The Position
Responsibilities include managing complex projects, leveraging data analytics to assess costs, and taking a strategic approach to deliver exceptional experiences. Implement a multi-phased strategy to enhance the overall customer experience. Identify customer pain points and develop data-driven improvement strategies. Lead cross-functional teams to prioritize and execute customer-focused initiatives. Collaborate with internal teams to identify opportunities for improving the customer journey. Leverage data and analytics to assess costs, measure performance, and report on business impact. Manage complex programs by documenting service capabilities and driving innovation. Create and present business cases, projects, and analyses in a clear and compelling manner.
Requirements
- 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
- Strong organizational, communication, and interpersonal skills
- Competence in driving results through clear vision and strategic direction
- Proficient in prioritizing activities, identifying urgent needs, and delegating tasks to ensure timely achievement of goals
- Eagerness to learn and adapt to new software and technologies
- Familiarity with external systems, internet applications, and CRM tools (such as Microsoft Office Suite)
- Capability to interpret and utilize both quantitative and qualitative management reports
- Knowledge of Financial Operations and Customer Support processes
Responsibilities
- Managing complex projects
- Leveraging data analytics to assess costs
- Taking a strategic approach to deliver exceptional experiences
- Implementing a multi-phased strategy to enhance the overall customer experience
- Identifying customer pain points and developing data-driven improvement strategies
- Leading cross-functional teams to prioritize and execute customer-focused initiatives
- Collaborating with internal teams to identify opportunities for improving the customer journey
- Leveraging data and analytics to assess costs, measure performance, and report on business impact
- Managing complex programs by documenting service capabilities and driving innovation
- Creating and presenting business cases, projects, and analyses in a clear and compelling manner
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
