ServiceTitan-posted 3 months ago
$58,400 - $78,100/Yr
Full-time • Entry Level
1,001-5,000 employees

Ready To Be a Titan? We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

  • Serve as a process and workflow focused point of contact for customers during 12 week implementation program
  • Prepare, update, and manage project management materials
  • Keep all customers within your cohort on track to go-live within their agreed-upon schedule
  • Manage various forms of risk that would prevent customers from going live within predetermined schedule
  • Conduct live working sessions with customers, demonstrating best practices and critical features for go live
  • Host open office hours, 1:1 meetings, and check-in calls with your assigned accounts
  • Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications
  • At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
  • Comfortable with adjusted core hours. Roughly 10am - 7pm PST as the project need dictates
  • Critical thinking skills with experience in troubleshooting software issues
  • Experience with ServiceTitan software a big plus
  • Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
  • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
  • Familiarity with SaaS business models a plus
  • Open to travel to Australia
  • Flexible time off with ample learning and development opportunities
  • Comprehensive onboarding program
  • Leadership training for Titans at all levels
  • Great work is rewarded through Bonusly, peer-nominated awards, and more
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
  • FSA and HSA
  • 401k match
  • Telehealth options including memberships to One Medical
  • Parental leave and support
  • Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
  • On demand maternity support through Maven Maternity
  • Free breast milk shipping through Maven Milk
  • Pet insurance
  • Legal advisory services
  • Financial planning tools
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