SMB Customer Success Onboarding Manager

Connecteam • Colorado Springs, CO

1d • $70,000 - $90,000

About The Position

SMB Customer Success Onboarding Manager Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Customer Success Manager role at Connecteam? As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success.

Requirements

• Fluent English (spoken and written) - MUST
• 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
• Strong presentation and training skills (remote and in-person)
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously
• A team player who thrives in a dynamic, fast-paced startup environment
• Positive attitude, empathy, and high energy!

Nice To Haves

• Experience working with SMB clients - strong advantage

Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
• Guiding customers to quick wins that showcase the platform’s value and increase adoption
• Ensuring customers establish strong usage habits that drive retention and satisfaction
• Identifying at-risk clients early and creating proactive strategies to mitigate churn
• Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
• Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience
• Work days are Monday to Friday, during standard business hours

Benefits

• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees