SMB Customer Success Manager

Jobgether

6d • $75,600 - $98,979 • Remote

About The Position

This role offers the opportunity to guide small and medium-sized construction clients through successful adoption and optimization of a field management platform. The SMB Customer Success Manager will serve as a trusted advisor, helping clients achieve operational efficiency, streamline workflows, and maximize the value of the software. You will engage closely with customers to provide training, workflow consultation, and ongoing support while identifying opportunities for account growth. The position requires a blend of construction industry experience, technical expertise, and strong client-facing skills. You will collaborate with cross-functional teams and relay customer feedback to influence product improvements. This is a dynamic role suited for proactive individuals passionate about improving construction operations and client outcomes.

Requirements

• 1+ years of professional construction experience, ideally spanning both field and office management roles.
• Strong presentation, communication, and interpersonal skills; able to engage with diverse stakeholders from field staff to senior management.
• Highly organized and self-motivated, with excellent time management skills.
• Patience, diplomacy, and problem-solving ability in resolving customer challenges.
• Basic understanding of construction processes from design to project completion and cross-team coordination.
• Ability to creatively propose solutions tailored to client needs.
• Comfort working in a dynamic, fast-paced environment and eagerness to learn.
• Proficiency in virtual collaboration tools and willingness to adopt new technology platforms.

Responsibilities

• Become a subject matter expert in the platform, understanding best practices for configuration and deployment.
• Develop strong relationships with SMB clients, performing proactive outreach to uncover pain points and maximize software value.
• Conduct virtual training sessions and product demonstrations to educate clients on platform usage and workflow optimization.
• Troubleshoot client issues and communicate solutions effectively, escalating to internal teams when needed.
• Collaborate with product teams by relaying customer feedback to inform improvements and future development.
• Understand client construction processes and integrate platform solutions to enhance operational efficiency.
• Support account expansion initiatives by identifying opportunities for additional platform adoption or services.

Benefits

• Fully remote work within the United States with flexible schedule options.
• Competitive salary range: $75,600 - $98,979, plus eligibility for corporate bonus up to 30%.
• Comprehensive health, dental, and vision coverage.
• Opportunities for professional growth and career development.
• Inclusive and supportive company culture, valuing diversity and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed