SMB Account Manager

Camber • New York, NY

75d

About The Position

We're seeking a scrappy, process-driven, and customer-focused SMB Account Manager to join our dynamic team. The ideal candidate will have 3+ years of client-facing experience and a proven track record of driving results in a fast-paced environment. The SMB Account Manager will play a crucial role in managing relationships with our most valuable small- and medium-sized clients at rapidly growing healthcare clinics, collaborating closely with business owners, on the ground users, and C-suite executives to drive value and ensure long-term client success.

Requirements

• 3+ years of client-facing experience.
• Proven track record of driving results in a fast-paced environment.
• Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges.
• Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1.
• Healthcare experience a plus.

Responsibilities

• Serve as the dedicated point of contact for a portfolio of high-value SMB accounts, building and maintaining strong, long-lasting partnerships.
• Provide SME and thought leadership to SMB clients, leveraging deep industry expertise and running training and enablement in order to help customers adopt Juniper best practices and leverage our data/insights.
• Act as the 'voice of the customer' for SMB accounts — partner with internal Engineering teams to provide critical product feedback, assist with SMB feature roll-outs, and ensure consistently high Net Promoter Scores (NPS) through exceptional client experiences.
• Build and organize ticket management process, while also taking ownership in investigating and resolving complex issues, bugs, or other challenges specific to SMB clients.
• Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on SMB-specific complexities and requirements.
• Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, and present strategic recommendations to both SMB clients and internal stakeholders.
• Proactively identify and cultivate high-value referrals and expansion opportunities within existing SMB accounts to drive significant new business growth and expand Juniper's market share in the SMB segment.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.
• Mental Health Support: Weekly therapy reimbursement up to $100.
• Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents.
• Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.
• Time Off That Counts: 18 PTO days per year (plus rollover), plus office closures for holidays, monthly team events, company off-sites, and daily, in-office lunches for our team.
• Fitness Stipend: $100/month to use on fitness however you choose.
• Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level