SMB Account Manager

Valimail

92d • $90,000 - $100,000

About The Position

We prioritize the needs of our customers and recognize that our success depends on their satisfaction. We are seeking an Account Manager to join our Renewal & Expansion team to successfully manage a portfolio of customers and foster long-term business relationships.

Requirements

• 4+ years of successful experience as a quota-carrying Account Manager or Customer Success Manager within the SaaS industry.
• Proven experience with a strong track record of meeting or exceeding individual and team revenue targets.
• A deep understanding of the sales cycle and customer retention strategies.
• Excellent communication skills (verbal, written, and presentation).
• Cross-functional collaborator.
• Adaptable, self-disciplined, detail-oriented & well-organized.
• Resourceful problem solver who effectively manages competing priorities and raises issues to the accurate channels.

Nice To Haves

• Experience in the security industry.
• DMARC experience, knowledge of email authentication, and cybersecurity is a plus.

Responsibilities

• Own the post-sales end-to-end customer relationship for assigned accounts.
• Understand the health and sentiment of the account, ensuring customer satisfaction.
• Proactively identify customer needs and provide solutions that support growth through upsell and cross-sell opportunities.
• Collaborate with customers to set clear and achievable goals for their success both at a user and executive level.
• Monitor renewal risk indicators, and take proactive actions in partnership with internal teams to mitigate risk.
• Manage and assist with escalations to ensure timely and high-quality resolutions to customer issues and concerns.
• Carry an NRR quota with specific metrics associated with the revenue and renewal cycle.

Benefits

• Comprehensive health, dental, + vision coverage.
• Six weeks of paid parental leave for all parents, and an additional 6 weeks for parents giving birth.
• Remote First Company, you can work anywhere within the US.
• Unlimited and flexible PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees