SMB Account Manager - US

TravelPerk•Boston, MA

31d•$85,000 - $106,000•Hybrid

About The Position

We are looking for a customer-oriented and result-driven candidate to join our Account Management Team. As an Account Manager at TravelPerk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of small and medium sized accounts within the North American market. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.

Requirements

Relevant account management or customer success experience.
Outstanding presentation & communication skills and the ability to build deep relationships.
Great prioritization and time management skills.
Result oriented mindset while keeping customer satisfaction as your top priority.
Great ability to analyze and translate data for your customers.
Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains.
Focused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
You seek feedback early and often and are open to both give and take constructive criticism.

Responsibilities

Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of TravelPerk.
Identify growth opportunities and develop your portfolio by adding new business opportunities.
Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
Develop strong relationships with your clients that will shape their business travel programs.
Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
Act as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
Effectively prioritize your time in order to maximize impact in key business areas.

Benefits

Competitive compensation, including equity in TravelPerk
Generous vacation days so you can rest and recharge
Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
Subscription to Wellhub, the gym benefit
Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
Global presence and hybrid working style
Unforgettable TravelPerk events, including travel to one of our hubs
Learning and professional development opportunities
A mental health support tool with access to therapists year round
Exponential growth opportunities
16 paid hours per year to volunteer for a cause of your choice
"Work from anywhere" allowance of 20 working days per year