SMB Account Manager (Hybrid)

CrowdStrike

385d

About The Position

CrowdStrike is seeking a Corporate Account Manager - SMB to ensure customer success with their next generation endpoint technology. This role involves full sales cycle responsibilities, focusing on customer advocacy, upselling, and renewals within the small to mid-size business segment. The position offers robust sales training and development, requiring only one day a week in the Austin, TX office for team collaboration.

Requirements

• 1+ years in sales development and/or full sales cycle experience in account management or net new logo capacity.
• Bachelor's degree is preferred.
• Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar.
• Track record of meeting or exceeding expectations in a quota-carrying role.
• Ability to balance a variety of daily tasks and adjust priorities in a fast-paced environment.
• Strong technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills.
• High level of comfort handling client objections and negotiations.
• Security or SaaS experience is a plus.

Nice To Haves

• Experience with sales qualification frameworks such as Medic, Medpicc, and/or Sandlar.
• Security or SaaS experience.

Responsibilities

• Serve as the primary point of contact for clients, collaborating with internal stakeholders to ensure customer satisfaction.
• Manage the contract renewal cycle from initial meetings to negotiation and signature, ensuring timely renewals at an escalated ARR rate.
• Achieve a quota of new sales growth within the customer base.
• Drive relationships with key customers and create new champions.
• Identify whitespace in accounts and create value-based presentations for upgrades and cross-sells.
• Consult with existing customers to recommend additional solutions from the CrowdStrike portfolio.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high touch customer service, including escalation and coordination of support issues.
• Deliver feedback to the Product Management team on new feature requests and product enhancements.

Benefits

• Robust sales training and development program.
• Hybrid-remote work model with one day in-office per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree