SmartSale Concierge (Pre-Foreclosure Asset Manager) - Plano., TX

Auction.com • Plano, TX

21h • Onsite

About The Position

The SmartSale Concierge (Pre-Foreclosure Asset Manager) is a customer-facing role at Auction.com, focused on educating sellers and agents about the SmartSale program and guiding property sellers through successful transactions on the Auction.com platform. This position combines consultative sales expertise and agent management with high-touch concierge service, ensuring sellers receive personalized support, program guidance, and a seamless experience from initial contact through sale completion. The ideal candidate is sales-oriented, empathetic, highly organized, possesses a strong understanding of real estate, and is passionate about delivering exceptional service.

Requirements

• Strong consultative real estate sales and customer service skills.
• Effective communicator with the ability to simplify complex processes.
• Proficient in Salesforce CRM and Microsoft Office Suite.
• Knowledge of real estate markets, auction processes, and seller psychology.
• Experience with interpreting and communicating real estate selling strategies via various sources (e.g., BPO, appraisal, AVM, real estate listing sites, public records, etc.).
• Highly knowledgeable of default process, including loss mitigation, foreclosure, short sale & pre-foreclosure scenarios.
• Highly organized, adaptable, and able to manage multiple priorities.
• Comfortable working under pressure and navigating sensitive seller situations with empathy.
• High degree of IQ and EQ, must be able to think on your feet.
• 2+ years' experience with default related transactions in auctions, residential real estate transactions, and/or loss mitigation and short sales.
• Obtain Licensed Real Estate Broker or Salesperson license within 12 months of employment start date.

Nice To Haves

• BA/BS degree or equivalent experience in sales, marketing, or real estate.
• Licensed Real Estate Broker or Salesperson.

Responsibilities

• Manage inbound and outbound leads with timely follow-up and conversion.
• Conduct calls to promote Auction.com SmartSale platform and facilitate agent assignment.
• Discuss program options and overcome objections-based seller needs.
• Build rapport and cultivate long-term relationships with sellers and agents, providing value beyond the transaction.
• Deliver empathetic, consultative support to sellers in various circumstances, including difficult financial situations.
• Maintain consistent communication via phone and email throughout the selling process.
• Ensure listings are accurate, complete, and visually compelling.
• Respond to inquiries, resolve complaints, and proactively address concerns to ensure satisfaction.
• Coordinate with assigned listing agents to ensure timely seller outreach, onboarding and consistent seller engagement with high level of service and responsiveness.
• Manage a pipeline of sellers at various stages, ensuring timely follow-up and progress.
• Collaborate with listing agents to ensure full engagement throughout the process and ensure that all parties involved are appropriately representing the interests of Auction.com and our customers.
• Ensure timely action when major milestones are reached to ensure all parties are aligned on next steps.
• Engage with and manage listing agents throughout the selling process to promote conversion, complete listings, discuss pricing, strategy, and possible outcomes.
• Create and issue reports to monitor service level and seller engagement metrics.
• Monitor the closing and escrow process and collaborate with internal closing team to ensure all parties are engaged with a timely closing process and working to clear any controllable delays and ensure they are addressed appropriately.
• Share insights and feedback with peers and leadership to improve processes and customer experiences.
• Participate in team initiatives, staff meetings, and training sessions.
• Mentor peers and contribute to a culture of learning and excellence.

Benefits

• Medical, dental, and vision insurance.
• Auction.com contributes an amount equal to 25% of your eligible contributions in our 401k plan.
• Paid Time Off (PTO), including 12 paid holidays.
• Eligible for commission in addition to base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees