SmartCare Advisor (UKG WFM)

Align HCM•Saint Petersburg, FL

9h•Remote

About The Position

The SmartCare Advisor serves as a strategic post-go-live partner to clients, focusing on UKG Workforce Management (WFM) system support, optimization, and continuous improvement. This role is highly client-facing and requires a strong balance of technical depth, consultative thinking, and proactive problem-solving. You’ll act as a trusted advisor—ensuring clients maximize their UKG investment through system enhancements, performance monitoring, and best practice guidance across workforce management processes.

Requirements

Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
Proven experience across core WFM modules: Time & Attendance Scheduling Accruals Absence Management
UKG WFM Certification (required)
Experience supporting 10–15+ implementations or client engagements
Strong understanding of: System configuration Data views Testing methodologies
Experience working with integrations and reporting/analytics
Strong client-facing experience with the ability to lead discussions independently
Solid knowledge of HR, payroll, and workforce processes
Ability to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication skills (written and verbal)

Nice To Haves

Experience with WFM Advanced Scheduler (nice-to-have, not required)
Exposure to US and/or Canadian clients (either is fine—not both required)
Broader UKG ecosystem experience (nice-to-have, not required)

Responsibilities

Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
Ensure timelines are met to achieve key deliverables and client expectations
Configure and maintain UKG WFM modules including: Time & Attendance Scheduling Accruals Absence Management
Troubleshoot system issues and drive resolution through proper triage and escalation
Analyze system performance, data integrity, and process flows to recommend improvements
Conduct regular client touchpoints to identify gaps, risks, and opportunities
Lead consultative discussions on workforce processes and system best practices
Translate business requirements into system configurations and solutions
Support testing activities including validation of configuration changes
Utilize reporting and analytics to provide insights and recommendations
Build and maintain strong client relationships, ensuring high satisfaction and retention
Develop client-facing materials (documentation, templates, communications)
Stay updated on UKG releases, compliance updates, and product enhancements
Contribute to internal knowledge sharing, process improvements, and team development
Participate in client sessions such as business reviews and learning sessions