Smart Solutions Specialist

CEVA SANTE ANIMALE • Millsboro, DE

8d • Onsite

About The Position

As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

A Smart Solutions Specialist is a direct customer interfacing position, and he/she is responsible for ensuring the proper installation, adjustment, and commissioning of equipment at customer sites, as well as conducting audits, and performing maintenance operations. Acting as the main link between the customer and Ceva, the position ensures that equipment operates efficiently and in compliance with technical standards. It requires proactive oversight to anticipate issues, minimize downtime, and maintain reliability. By helping with both implementation and after-sales service, the role directly contributes to customer satisfaction and operational excellence. It also supports meeting customers’ expectations and building long-term partnerships, reinforcing Ceva’s reputation for quality and service.

Requirements

• Ability to understand the hatchery activities, processes, key factors and to use the vocabulary needed.
• Advanced understanding of the automation and equipment functionalities and ability to use proper engineering vocabulary.
• Ability to understand the relations between Ceva's activities and the biological dimension of hatchery production.
• Ability to understand the principles of scientific model, attitude and approach.
• Basic understanding of Ceva's hatchery products.
• Ability to prepare and perform a marketing speech, using vocabulary and concepts
• Education – 4-year degree and/or 2-year technical degree with 2 years related technical experience
• Work Experience – 2+ years of related poultry work experience preferred
• Other - Safety Training, C.H.I.C.K Program Training. Hot Works Training, and others as required.
• Lift up to 50 pounds (more with assistance)
• Driving for up to 10 hours per day
• Hatchery environment can be hot and humid

Responsibilities

• Coordinates with the Genesys Technical Manager, Territory Manager, and/or VSE Manager for the installation and support of Smart Solutions equipment (e.g., Genesys) and other hatchery automation systems.
• Works with the Genesys Technical Manager to ensure that the customer-required equipment is available and suitable for installation, meeting both local and customer safety and compliance specifications.
• Manages inventory of parts and supplies needed for equipment installation.
• Performs on-site equipment inspections, installations, and operator training.
• Performs evaluations and validation of Smart Solutions equipment, including routine maintenance and troubleshooting as required, which can occur after normal working hours.
• Conducts hatchery training, troubleshooting, and equipment services on Smart Solutions equipment installed by Ceva.
• Completes all required equipment reporting and documentation for designated customers and areas of responsibility.
• Frequently updates and consults with customers on equipment performance and opportunities for improvement.
• Advises customers and internal teams on system configuration, process improvements, and best practices to optimize operational efficiency.
• Operates with minimal supervision, making decisions that directly impact system performance and customer satisfaction.
• Performs process evaluations and reports for designated customers within the region of responsibility.
• Provides on-site training on the proper use of equipment and related bio aspects (e.g., chick quality).
• Serves as a trusted technical advisor to customers, guiding them through system optimization, continuous improvement, and operational excellence.
• Builds long-term customer relationships through consultative problem-solving, collaboration, and innovation.
• Provides feedback to Territory Managers, Key Account Managers (KAM), and Strategic Account Managers (SAM).
• Participates in customer meetings as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree