Smart Pit Host - Full Time

PENN Entertainment•Bay St Louis, MS

17d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Responsible for providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG). This includes but is not limited to proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program. Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property. Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures. Ensures work area is always clean. Responsible for accurately collecting and recording Smart ETG game information. Responds to guest needs according to service, policy, and procedure expectations. Escalates potential issues and/or concerns to Manager as needed. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

Must be at least 21 years of age
General Education Degree (GED) or High School Diploma; one to six months of related experience and/or training; or equivalent combination of education and experience
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to operate all tools of the trades including power tools safely, maintaining and caring for those tools on a regular basis
Must have strong interpersonal skills
Must have excellent verbal communication skills
Must be able to obtain a Gaming Permit
Must be able to work high volume days, nights, holidays, and weekends, as needed
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Must be able to read and interpret plans and specifications
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

Nice To Haves

Six months of customer service experience in a high energy and fast paced environment preferred.

Responsibilities

providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG)
proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program
maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property
Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures
Ensures work area is always clean
Responsible for accurately collecting and recording Smart ETG game information
Responds to guest needs according to service, policy, and procedure expectations
Escalates potential issues and/or concerns to Manager as needed
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Maintains strict confidentiality in all departmental and company matters

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment

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