SMART - Location Manager

Northstar Memorial Group•Broken Arrow, OK

12d•$55,000 - $60,000•Hybrid

About The Position

Smart Cremation is seeking a SMART Location Manager / Funeral Director for SMART Broken Arrow, OK . The goal of the funeral director is to provide exemplary customer service to our internal and external customers. This position will be relied on to continue to keep Smart Cremation in total compliance with state and local requirements and to attend all field audits by the state. The successful candidate will have a current license in the applicable state and be available for on call rotation for designated evenings and weekends.

Requirements

Must be a licensed Funeral Director in good standing in the state of Oklahoma.
4+ years of funeral industry experience
Professional communication skills
Experience handling sensitive situations in a professional manner
Knowledge of current federal, state, and local regulations related to the funeral industry
Valid driver's license
This is a remote/hybrid position. Candidate must be based in the Broken Arrow, OK area to be considered and will be cross-trained for other Smart Locations.

Responsibilities

Initiate first call and dispatch staff to transport the decedent from the place of death to the proper licensed holding facility
Contact facility where death occurs or family to advise of time sensitive information including any ETAs
Complete arrangements with family to include: verifying statistical information, obtaining authorizations and signatures, setting timeframe expectations and procedures
File the death certificate and obtain permit from County of death including communication and follow through with Certifier, local registrars, and death registration systems & mail or deliver certified copies to family
Arrange ID viewing/cremation at a holding facility or cremation facility
Notifying Social Security Administration and Veterans Administration of complete service arrangements if requested
Coordinate delivery of cremated remains
Procure trade cremation services when death occurs outside the normal service area find outside providers, cost control, etc.
Order death certificates and obtain required documents for Trust securement per state policy