Smart Home Installation Technician

Brinks Home

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About The Position

Smart Home Installation Technician Location: Various Locations – U.S. Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a Smart Home Installation Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This position focuses exclusively on same day, high-volume installations in residential environments. As an integral member of our field operations team, you will be responsible for professionally installing, configuring, and testing alarm security systems in homes, ensuring customers feel safe and secure.

Requirements

• High school diploma or equivalent; technical training or certifications preferred.
• Prior experience in alarm system installation, electrical, or related field highly desired.
• Excellent troubleshooting, problem-solving, and customer service skills.
• Ability to work independently and in a fast-paced, high-volume environment.
• Valid driver’s license and clean driving record required.
• Ability to lift up to 50 lbs. and work on ladders or in confined spaces.

Responsibilities

• Perform scheduled installations of residential alarm security systems according to company standards and safety regulations.
• Verify proper system operation and conduct thorough testing to ensure optimal performance after installation.
• Conduct a walk through with the customer to confirm system placement and functionality.
• Educate homeowners on system use, features, and basic troubleshooting.
• Maintain a clean and organized job site, ensuring customer satisfaction.
• Maintain accurate records of installations and customer interactions.
• Manage a high volume of daily installations efficiently while maintaining quality and customer satisfaction.
• Maintain inventory of installation materials and equipment.
• Communicate effectively with dispatch, customers, and team members to coordinate appointments and resolve issues.

Benefits

• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees