Smart Home Consultant Team Manager
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About The Position
ADT is currently seeking a bright and assertive Tech Engineer Team Manager. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce. Your core responsibilities include conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs. You will also provide ADT’s customers with a world-class onboarding & installation experience, which entails performing a quality installation—including device set up and configuration, customer education & training of their system, and setting up tailored smart home routines/automations. Additionally, you will drive ADT growth by self-generating customer sales & install appointments via customer referrals and prospecting activities, spending approximately 10% of your time on these activities. You are expected to take a ‘hands-on’ approach to driving your team’s performance across key sales & operational KPIs and nurture a high-performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard, and retain new hires.
