Smart Home Consultant Team Manager

ADT • Colorado Springs, CO

93d • $62,400

About The Position

ADT is currently seeking a bright and assertive Tech Engineer Team Manager. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce. Your core responsibilities include conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs. You will also provide ADT’s customers with a world-class onboarding & installation experience, which entails performing a quality installation—including device set up and configuration, customer education & training of their system, and setting up tailored smart home routines/automations. Additionally, you will drive ADT growth by self-generating customer sales & install appointments via customer referrals and prospecting activities, spending approximately 10% of your time on these activities. You are expected to take a ‘hands-on’ approach to driving your team’s performance across key sales & operational KPIs and nurture a high-performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard, and retain new hires.

Requirements

• 3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment.
• Proven track record of successfully building and developing high performing & customer-centric teams.

Nice To Haves

• Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services.
• Highly analytical and strong conceptual problem solver.
• Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight.

Responsibilities

• Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
• Train, mentor, develop, motivate, and coach Tech Engineers to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
• Curate relationships between new customers and the ADT brand and product portfolio.
• Participate in recruiting activities to select and hire new Tech Engineers, as required.
• Formulates a sound business plan to provide cost-efficient service for targeted growth in accordance with established plan and market share targets.
• Regularly conduct team huddles and staff meetings to communicate & coach TEs on current policies and procedures, techniques, new products and services, new promotions, and area advertising.
• Conduct regular coaching and formal performance management conversations with Tech Engineers.
• Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
• Model and champion ADT values and create a safe environment for the discussion and resolution of values-related issues and concerns.

Benefits

• Salary range of $62,400 a year plus monthly uncapped commission and auto allowance.
• Access to healthcare benefits.
• 401(k) plan and company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off, accruing up to 120 hours in the first year with an increased accrual rate after the first year.
• 6 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees