Smart Home Consultant Team Manager

ADT • Houston, TX

101d

About The Position

ADT is currently seeking a bright and assertive Tech Engineer Team Manager. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce. Your core responsibilities include conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs. You will also provide ADT’s customers with a world-class onboarding & installation experience, which entails performing a quality installation—including device set up and configuration, customer education & training of their system, and setting up tailored smart home routines/automations. Additionally, you will drive ADT growth by self-generating customer sales & install appointments via customer referrals and prospecting activities, spending approximately 10% of your time on these activities. You are expected to take a ‘hands-on’ approach to driving your team’s performance across key sales & operational KPIs and nurture a high-performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard, and retain new hires. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines, resulting in a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results.

Requirements

• 3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment.
• Proven track record of successfully building and developing high performing & customer-centric teams.

Nice To Haves

• Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services.
• Highly analytical and strong conceptual problem solver.
• Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight.

Responsibilities

• Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
• Train, mentor, develop, motivate, and coach Tech Engineers to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs.
• Curate relationships between new customers and the ADT brand and product portfolio.
• Participate in recruiting activities to select and hire new Tech Engineers, as required.
• Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
• Regularly conduct team huddles and staff meetings to communicate & coach TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising.
• Conduct regular coaching and formal performance management conversations with Tech Engineers.
• Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
• Model and champion ADT values and create a safe environment for the discussion and resolution of values-related issues and concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees