Smart Buildings Client Service Manager

Siemens • Sandy, UT

108d • $60,340 - $103,440

About The Position

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. Transform the everyday with us! Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

Requirements

• High school diploma or state-recognized GED
• 3+ years of on-the-job experience working within the Building Technology industry
• Engineering HVAC or Building Automation, Fire Alarm, or Security systems
• NICET Level 1 certification required
• Experience using Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Nice To Haves

• Demonstrated experience in demand-side energy services or Certified Energy Manager
• NICET Level II preferred
• Physical Security Professional ASIS certification preferred
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the building technology industry

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

Benefits

• Health and wellness benefits
• Pay range for this position is $60,340 - $103,440 annually with a target incentive of 5% of the base salary

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees