Smart Building Performance Manager

JLL•Bridgewater, NJ

13d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Support portfolio-wide operational teams on the Client account through leveraging a newly deployed Smart Building operational data and analytics technology platform. The position will have primary responsibility for the administration and day-to-day operation of the Smart Building platform. Duties include analyzing portfolio and building-level data and trends, supporting account leadership, and building teams to maximize platform utilization and show the operational benefit of the technology and associated processes. In-depth platform training will ensure the right candidate's successful transition into the role. Your day-to-day tasks will include: Act as the System Administrator to ensure end-users are configured correctly and assigned to the correct accounts, roles, and access levels Support and troubleshoot day-to-day issues or anomalies within the Smart Building OT platform and initiate corrective action with on-site building level teams or third-party vendors as required Act as a subject matter expert to ensure site teams have support during onboarding, adoption, and utilization of the platform tools and solutions Work with account leadership and analytics/business intelligence support teams to develop required KPI and reporting requirements Facilitate the transformation of how the account manages reactive work orders, preventative maintenance schedules, and capital planning in a collaborative environment using data and analytics as critical decision criteria Support the operational and technical functionality of building systems and infrastructure, including operational KPIs, and monitor data and analytics outputs accordingly Leverage the data platform and analytics to help site teams identify potential issues or improvement opportunities via 'faults' or 'events' and coordinate findings with site teams Support efforts in energy management, sustainability, and facility/property management as required to develop ROI calculations, secure budgets, and support improvement projects Coordinate with and support site teams to prioritize and triage incoming issues, submit and manage work orders, and collaborate with vendors and JLL personnel on-site in any remediation and verification of long-term resolutions

Requirements

A bachelor's degree in engineering (or substantial professional experience or related field) with direct knowledge of building systems and operations
Experience in building systems (ideally HVAC/mechanical or controls) design, commissioning, retro-commissioning, optimization, and analysis
Leverage time-series data and analytics to identify performance deficiencies, anomalies, or improvement opportunities
Strong empirical analysis skills: quickly process and understand data in troubleshooting and problem-solving
Ability to contribute to the creation of client-ready materials, reports, and visualizations
Strong communication and presentation skills targeting audiences (technicians to leadership teams) are required
Ability to master a new software product and platform quickly
Comfortable working autonomously and driving results without continuous supervision
A strong and unwavering desire to make things work properly—even when there are obstacles

Nice To Haves

Experience in commercial or corporate real estate and facility operations or property management
Certifications such as Certified Energy Manager, Professional Engineer, etc.
Experience deploying, managing, or upgrading building automation systems or other direct digital control, commissioning, and monitoring technologies
Experience with Fault Detection & Diagnostics (FDD) software and processes: i.e., deploying, managing, tuning, and operationalizing results from FDD applications in operating buildings
Experience with utility metering (electrical, gas, water) design, installation projects, integration, and maintenance

Responsibilities

Act as the System Administrator to ensure end-users are configured correctly and assigned to the correct accounts, roles, and access levels
Support and troubleshoot day-to-day issues or anomalies within the Smart Building OT platform and initiate corrective action with on-site building level teams or third-party vendors as required
Act as a subject matter expert to ensure site teams have support during onboarding, adoption, and utilization of the platform tools and solutions
Work with account leadership and analytics/business intelligence support teams to develop required KPI and reporting requirements
Facilitate the transformation of how the account manages reactive work orders, preventative maintenance schedules, and capital planning in a collaborative environment using data and analytics as critical decision criteria
Support the operational and technical functionality of building systems and infrastructure, including operational KPIs, and monitor data and analytics outputs accordingly
Leverage the data platform and analytics to help site teams identify potential issues or improvement opportunities via 'faults' or 'events' and coordinate findings with site teams
Support efforts in energy management, sustainability, and facility/property management as required to develop ROI calculations, secure budgets, and support improvement projects
Coordinate with and support site teams to prioritize and triage incoming issues, submit and manage work orders, and collaborate with vendors and JLL personnel on-site in any remediation and verification of long-term resolutions