Small Group Sales & Convention Services Manager (Santa Fe)

Ojo Spa Resorts•La Cienega, NM

23d

About The Position

The Small-Group Sales & Convention Services Manager is responsible for coordinating and executing all details for small-group meetings and events, typically for up to 30 attendees. This role serves as the primary liaison between the client and the internal departments, ensuring all event logistics, service needs and contractual commitments are flawlessly delivered. This role identifies, qualifies, and secures new group clients while maintaining strong relationships with existing accounts. The Small Group Sales & Convention Services Manager ensures exceptional service, clear communication and efficient planning to drive client satisfaction and repeat business. The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values; Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork

Requirements

2 – 5 years of sales experience required, preferably in hospitality or a related field.
Ability to maintain composure and stay solution-oriented under pressure.
Excellent communication and interpersonal skills.
Demonstrated ability to meet or exceed deadlines and revenue targets.
Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
Knowledge of hotel and resort operations and the ability to work collaboratively with other departments.
Proficiency in CRM software and Microsoft Office programs, including Word and Excel.
Ability to work independently as well as collaboratively within a team-oriented environment.
High level of flexibility and adaptability to handle changing priorities and work schedules.
Strong customer service orientation with a commitment to providing exceptional guest experiences.
Professional appearance/demeanor, representing the resort in a positive and professional manner at all times.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to travel to trade shows and industry events as required.
Must be able to walk, stand, and lift to 50 pounds.
CPR/AED certification required, or willingness to get certified (company will reimburse).
Consistently model and follow Core Values.

Responsibilities

Respond to group inquiries via phone, email, or in-person and provide accurate information about the hotel’s services, amenities, and group rates.
Proactively identify and pursue new small-group sales opportunities.
Manage sales cycle: prospecting, qualification, proposals, negotiating, and closing.
Maintain sales pipelines and forecasts.
Serve as the main point of contact for small-group organizers before, during and after the event.
Provide expert guidance on event and service options.
Maintain strong relationships to encourage repeat business and positive CSI.
Manage all aspects of small-group meetings and events from initial turnover through final billing.
Create and distribute Banquet Event Orders (BEOs), group resumes, and event diagrams/details
Coordinate event logistics with other internal departments, such as Food & Beverage, IT, Housekeeping, Guest Services, and Reservations.
Monitor events on-site to ensure service standards, timelines, and quality expectations are met.
Troubleshoot challenges quickly and effectively to maintain seamless execution.
Work closely with the F&B Team and other leaders to confirm accurate setups, details, and service delivery.
Manage room blocks and group reservations, including rooming lists and billing arrangements.
Create and manage contracts, collect deposits, and manage payment schedules.
Review BEOs against contracts to ensure proper execution and billing.
Perform post-event billing reviews and resolve discrepancies.
Upsell food and beverage enhancements, A/V services, and other upgrades when appropriate.
Monitor and analyze group performance metrics and provide regular reports to management.

Benefits

Mission based company with values you can trust
Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks for eligible employees
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats