Small Engine Repair Technician

Rockys Ace Hardware • Bath, ME

2d • Onsite

About The Position

This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.

Requirements

• Must be able to read and interpret documents
• Speak effectively before groups of customers or employees of organization
• Should be able to calculate figures and amounts and apply basic concepts of math
• Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must have ability to process information and/or merchandise though a register system
• Must have knowledge of retail computer systems, electronic cash registers and Microsoft Word
• Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances
• Bending, climbing, stooping and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery
• Manual dexterity; working with tools and parts, assembly of equipment
• The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base
• Ability to stand and walk consistently for up to 4 hours or more at a time
• Ability to physically handle all equipment
• Handle and move equipment into, out of and throughout machine shop, which entails lifting and pushing.

Nice To Haves

• Experience in a retail environment
• Knowledge of Microsoft Excel and Epicor Eagle

Responsibilities

• Ability to combine amazing customer service with strong equipment repair skills
• Ability to diagnose equipment and determine parts required for repair
• Accurately and efficiently complete the repair
• Ability to repair rental equipment accurately and efficiently
• Perform blade sharpening
• Answer shop phone calls
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Attend mandatory monthly store meetings
• Other responsibilities as assigned by store management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees