Small Engine Parts and Sales Associate Full-Time

E&H Ace Hardware Group • Westlake, OH

1d

About The Position

E&H Ace Hardware is looking for a motivated Small Engine Parts and Sales Associate to join our team. In this role, you’ll assist customers with their small engine equipment needs, support sales and rental operations, and maintain a well-organized and inviting sales floor. This position blends customer service, product knowledge, and sales responsibilities, with a focus on providing tailored solutions for small engine equipment and accessories.

Requirements

• Strong ability to understand customer needs and recommend appropriate equipment
• Excellent multitasking skills and ability to work well under pressure
• Outstanding customer service and communication skills
• Physical ability to stand, sit, crouch, bend, reach, walk, climb, and move continuously during shifts
• Satisfactory background check prior to employment
• Willingness to complete Stihl Advocate training within 1 year (overnight training stays required)
• High school diploma required
• 3-5 years sales experience preferred, especially in power equipment sales
• Open to training candidates with strong mechanical aptitude

Nice To Haves

• College degree preferred

Responsibilities

• Assist customers in selecting and purchasing or renting small engine equipment
• Respond promptly to customer inquiries via in-person, phone, and email
• Accurately process sales and rental transactions, following company credit policies
• Maintain sales floor appearance including signage, pricing, point-of-sale materials, and product displays
• Stay current on product knowledge to effectively assist customers
• Recommend products based on local customer needs and buying habits
• Support Sales Manager with marketing updates, vendor selection, and equipment line evaluations
• Contribute to pricing strategies balancing sales volume, customer loyalty, and costs
• Work independently and proactively address tasks as needed
• Follow ethical business practices
• Address and resolve customer complaints to maintain satisfaction and reduce expenses
• Adhere to safe work practices and company policies
• Use good judgment and professionalism in problem-solving and handling difficult situations

Benefits

• Competitive compensation and benefits
• Training and certification opportunities including Stihl Advocate program
• Health, dental, vision, and 401(k) benefits for full-time team members
• Paid time off and holiday pay
• Employee discounts and career advancement opportunities
• Locally owned, family-operated with a focus on community and trust

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED