Small Engine Parts and Sales Associate Full-Time

E&H Ace Hardware GroupWestlake, OH
1d

About The Position

E&H Ace Hardware is looking for a motivated Small Engine Parts and Sales Associate to join our team. In this role, you’ll assist customers with their small engine equipment needs, support sales and rental operations, and maintain a well-organized and inviting sales floor. This position blends customer service, product knowledge, and sales responsibilities, with a focus on providing tailored solutions for small engine equipment and accessories.

Requirements

  • Strong ability to understand customer needs and recommend appropriate equipment
  • Excellent multitasking skills and ability to work well under pressure
  • Outstanding customer service and communication skills
  • Physical ability to stand, sit, crouch, bend, reach, walk, climb, and move continuously during shifts
  • Satisfactory background check prior to employment
  • Willingness to complete Stihl Advocate training within 1 year (overnight training stays required)
  • High school diploma required
  • 3-5 years sales experience preferred, especially in power equipment sales
  • Open to training candidates with strong mechanical aptitude

Nice To Haves

  • College degree preferred

Responsibilities

  • Assist customers in selecting and purchasing or renting small engine equipment
  • Respond promptly to customer inquiries via in-person, phone, and email
  • Accurately process sales and rental transactions, following company credit policies
  • Maintain sales floor appearance including signage, pricing, point-of-sale materials, and product displays
  • Stay current on product knowledge to effectively assist customers
  • Recommend products based on local customer needs and buying habits
  • Support Sales Manager with marketing updates, vendor selection, and equipment line evaluations
  • Contribute to pricing strategies balancing sales volume, customer loyalty, and costs
  • Work independently and proactively address tasks as needed
  • Follow ethical business practices
  • Address and resolve customer complaints to maintain satisfaction and reduce expenses
  • Adhere to safe work practices and company policies
  • Use good judgment and professionalism in problem-solving and handling difficult situations

Benefits

  • Competitive compensation and benefits
  • Training and certification opportunities including Stihl Advocate program
  • Health, dental, vision, and 401(k) benefits for full-time team members
  • Paid time off and holiday pay
  • Employee discounts and career advancement opportunities
  • Locally owned, family-operated with a focus on community and trust
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