Small Electronics Tech Support

Thermoworks • American Fork, UT

443d • $39,520 - $43,680

About The Position

The Small Electronics Technician at ThermoWorks is responsible for providing exceptional customer support and troubleshooting assistance for food thermometers and related products. This role involves direct interaction with customers through various communication channels, ensuring they receive the help they need to effectively use the products. The technician will also engage in repairing small consumer electronics, contributing to a high-quality customer experience.

Requirements

• Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations.
• Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity.
• Solid technical aptitude and the ability to logically troubleshoot and problem solve.
• Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets).
• 2+ years of technical work experience preferred (experience repairing cell phones, hardware, thermometers).
• CRM experience a plus.
• Passion for cooking and barbequing (BBQ) a plus, eagerness to learn required.

Nice To Haves

• Experience with CRM software.
• Passion for cooking and barbequing (BBQ).

Responsibilities

• Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience.
• Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concerns.
• Effectively educate customers on product use and assist them in fully utilizing available features.
• Repair small consumer electronics using soldering iron, multimeter, power supply, and small hand tools.
• Ability to work some evenings (until 7pm) and some Saturdays.
• Perform other duties as assigned.

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: No Education Listed