Small Business Specialist

Texas Capital Bank•Dallas, TX

20h•Onsite

About The Position

Texas Capital is built to help businesses and their leaders, offering the expertise of big firms at a client-friendly scale. Their experienced bankers invest in client success by understanding immediate needs, identifying market opportunities, and meeting long-term objectives. The company emphasizes building long-lasting relationships. Texas Capital provides a variety of benefits to its colleagues. Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano, and San Antonio, Texas Capital has received accolades such as Best Regional Bank in 2024 by Bankrate and a spot on The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023. The Small Business Specialist at Texas Capital Bank is a key position within the Retail Banking Division, responsible for supporting the execution of the Retail Banking Small Business Deposit and Lending Program. This role is expected to achieve all sales goals, including acquisition, deposit growth, lending, and revenue within the Retail Banking Small Business segment. The position reports directly to the Small Business Development Officer.

Requirements

Minimum 5 years in financial services, credit sales and people management.
Bachelor’s degree in business (Finance, Accounting, Real Estate, etc.) or other relevant degree.
Drives high standards by tenaciously pursuing challenging goals; measures success through goal achievement, revenue growth, and continuous improvement in client outcomes and business metrics.
Demonstrates keen understanding of small business operations, financial structures, and growth drivers; quickly evaluates business plans and identifies opportunities for financing solutions, process improvements, and partnership potential.
Leverages analytical thinking to assess client needs, evaluate risk, and recommend appropriate financial products and services aligned with business objectives.
Initiates and maintains strategic relationships with small business owners, decision-makers, and referral partners (accountants, attorneys, vendors, business networks) to generate leads, deepen partnerships, and advance business goals.
Collaborates effectively with internal stakeholders (loan officers, credit specialists, operations) to coordinate solutions, streamline processes, and deliver exceptional client experiences.
Identifies and pursues new small business opportunities; builds and deepens client relationships through consultative selling, understanding evolving needs, and positioning appropriate financial solutions.
Articulates value propositions clearly and compellingly; communicates complex financial concepts in accessible, focused ways that resonate with business owners and decision-makers.
Supports organizational changes and process improvements that enhance service delivery and competitiveness in the small business market.
Communicates clearly and persuasively to diverse audiences—distilling technical information into focused, compelling messages that drive engagement and business results.
Influences through credibility, expertise, and relationship strength rather than authority.

Nice To Haves

Retail Banking and Small Business experience preferred

Responsibilities

Serve as subject matter expert and strategic leader for the small business segment across retail banking; drive execution of process improvements, performance initiatives, and market expansion strategies aligned with bank objectives.
Execute small business development strategy and performance across all financial centers and markets; lead the execution of sales targets and accountability for client acquisition, deposit growth, loan growth, and revenue expansion.
Develop and implement business development plans that position the bank competitively in the small business market; identify market opportunities, emerging trends, and competitive threats.
Partner closely with consumer product, credit, compliance, and community development teams to align strategies, streamline processes, and optimize the small business value proposition.
Drive new small business client acquisition through prospecting, networking, and relationship development with business owners, referral partners (accountants, attorneys, business associations), and community organizations.
Build and maintain strategic partnerships with external stakeholders to generate leads, expand market reach, and accelerate business development across all markets.
Monitor sales pipeline, forecast performance, and implement corrective actions to ensure achievement of growth targets.
Develop and deliver high-impact training programs on small business products, solutions, sales techniques, and compliance requirements for retail leadership and associates.
Coach and mentor Financial Center Managers on small business development strategies, client needs assessment, consultative selling, and pipeline management; provide feedback and guidance to drive their performance and capability growth.
Establish best practices, sales methodologies, and playbooks; ensure consistent execution across all financial centers.
Conduct market visits and ride-alongs to assess performance, identify coaching opportunities, and provide real-time feedback.
Monitor and analyze small business segment performance metrics across all locations; identify trends and recommend interventions.
Prepare regular performance reports and dashboards for leadership; provide actionable insights and recommendations to drive improvement.
Track individual Financial Center Manager performance against targets; escalate risks and coordinate support as needed.
Serve as voice of the customer and market; provide feedback on product offerings, processes, and service delivery to enhance competitiveness and client value.
Collaborate on product enhancements, pricing strategies, and service offerings tailored to small business market needs.
Identify operational inefficiencies and recommend process improvements to streamline client onboarding, sales execution, and service delivery.
Work seamlessly with credit, compliance, operations, and other business partners to ensure smooth client onboarding, risk management, and regulatory adherence.
Serve as liaison between retail banking and corporate functions to communicate market feedback, address challenges, and advance strategic initiatives.