Small Business Sales Director - Phoenix

Unum•Phoenix, AZ

About The Position

Unum is seeking a dynamic and strategic Small Business Sales Director to lead the development, optimization, and execution of sales processes designed to elevate performance across our Small Business Consultant (SBC) organization. This role is ideal for a leader who thrives in a high growth environment, brings deep expertise in sales performance management, and is motivated by building strong teams and scalable, customer centric sales strategies, growth environment, brings deep expertise in sales performance management, and is motivated by building strong teams and scalable, customer centric sales strategies. As a key driver of our small business segment, you will work closely with field leadership to align vision, shape sales strategy, and ensure consistency and excellence across more than thirty office locations. You will coach, inspire, and empower SBCs, while continuously improving the processes, tools, and methods that support their success. If you are passionate about developing people, leveraging data to drive results, and influencing a high-performance culture, we invite you to bring your leadership to Unum

Requirements

Bachelor’s degree preferred; 5+ years of sales performance management experience.
Proven success in sales generation, sales leadership, or sales process management.
Strategic thinker able to integrate information from multiple sources and guide teams with clarity and confidence.
Exceptional relationship building skills across peers, cross functional partners, and senior leaders. building skills across peers, cross functional partners, and senior leaders.
Strong teambuilding and leadership capabilities with the ability to influence without direct authority.
Ability to leverage metrics and data insights to drive coaching effectiveness and pipeline ownership.
Deep understanding of the competitive insurance landscape and ability to adjust strategies accordingly.
Strong customer-oriented mindset and commitment to service excellence. Oriented mindset and commitment to service excellence.
Track record of success in metric driven, performance-oriented environments. Driven, performance-oriented environments.
High credibility, confidence, and ability to gain trust across the organization.
Excellent written and verbal communication, negotiation, and interpersonal skills.
Strong organizational capabilities, including prioritization and time management.
High resilience, adaptability, and ability to manage multiple competing demands.
Advanced proficiency in Excel, Word, PowerPoint, and Outlook.

Responsibilities

Design, implement, and refine best practice sales processes that enable SBCs to meet and exceed performance targets. practice sales processes
Drive adoption and continuous improvement of Standard Operating Procedures, creating consistency, efficiency, and predictability across all field offices.
Coach and develop SBCs using proven methods that strengthen capability, accelerate performance, and support long-term success. term success.
Support deal strategy, including relationship management, negotiations, and closing.
Enhance the customer and broker experience by promoting sales methods that build trust, long term relationships, and high satisfaction. term relationships, and high satisfaction.
Use dashboards and analytics to monitor performance, identify trends, and guide data driven decision making. driven decision making.
Partner closely with Field Office leadership to optimize territory sales results, support recruiting strategies, and contribute to career development pathways for SBCs.
Lead recruiting and hiring of SBCs in collaboration with field leadership.
Oversee work planning, prioritization, and performance management, focusing on maximizing opportunities and improving close ratios.
Proactively address risks, communication gaps, or service concerns, and ensure effective resolution.
Continuously evaluate and refine the SBC operating model to increase efficiency and overall effectiveness.
Fulfill additional responsibilities as assigned by leadership.