Small Business Coach (DFW- Little Rock - Memphis)

Southern Bancorp•West Memphis, AR

2d•Onsite

About The Position

Southern Bancorp Community Partners is a different kind of lender. As a non-profit Community Development Financial Institution (CDFI), a special certification designated for institutions that serve predominantly underserved communities, Southern Bancorp Community Partners combines lending with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth, underserved and un(der)banked populations. The SBCP Business Coach provides strategic guidance, mentorship, and support to entrepreneurs and micro business owners to help them start, grow, and sustain their businesses. This role involves one-on-one coaching, group training, and resource navigation to empower clients with the tools and knowledge needed for long-term success.

Requirements

Bachelor’s degree in business, finance, economics, entrepreneurship, or related area
Minimum 3-5 years of experience in business financial coaching, micro-enterprise development or small business consulting
Experience working with underserved and un(der) banked communities
Familiarity with local economic development initiatives and small business support ecosystems, SBA loan programs preferred
Bilingual proficiency preferred
Experience working with nonprofit lenders and/or CDFIs
Strong communication, organizational, facilitation, instructional delivery, presentation and relationship-building and management skills
Ability to manage multiple participants and cohorts simultaneously

Responsibilities

SERVE AS THE PRIMARY POINT OF CONTACT FOR MBEP COHORT PARTICIPANTS, PROVIDING TAILORED BUSINESS COACHING RESULTING IN RESILIENT, SCALABLE, AND SUSTAINABLE MICRO BUSINESSES.
DEVELOP AND DELIVER BUSINESS CURRICULUM, INCLUDING GROUP AND 1:1 MENTORSHIP SESSIONS, INCLUDING QUARTERLY BUSINESS ASSESSMENTS AT 3, 6, 9, AND 12 MONTHS.
GUIDE PARTICIPANTS THROUGH SOUTHERN’S DEPOSITORY AND LOAN REQUIREMENTS, LOAN PACKAGE ASSISTANCE, ACCOUNT MANAGEMENT, AND REPAYMENT PLANS.
Conduct pre-loan eligibility assessments per SBA Microlending standards
Provide technical assistance, including but not limited to: business strategy, operational planning support, financial management guidance, marketing and customer acquisition strategies
Track and report KPIs to include but not limited to job creation/retention, revenue growth, capital access, operational improvements, and participant satisfaction.
Maintain CRM dashboards, scheduling tools, and survey platforms for participant engagement and program tracking.
Collaborate with local SBA offices, Business Chambers, SCORE mentors, economic development partners and other related referral partners and center of influences to foster a strong business ecosystem for program referral opportunities.

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