Small Business Banker II - Philly, PA

TD•Philadelphia, PA

1d•Onsite

About The Position

The Small Business Banker II proactively deepens relationships with existing Small Business customers within a specified territory. The Small Business Banker II ensures equal access to banking products and services across all communities including businesses in low-to-moderate income areas and minority communities. This role initiates contact with all new Small Business customers by conducting a customer assessment within 30 days of them joining the bank. This role assigns Customer to the proper TD Relationship Manager (RMLM, SB Specialist, Store Manager) based on the results of the customer assessment. The role manages a larger and more complex territory, actively calling all new Small Business customers who have opened accounts in partner stores to complete customer assessments. It also actively calls assigned Small Business customers and meets with them as necessary to deepen relationships, manage customer service issues, and identify product needs. The position directly manages a group of Stores loan portfolio within the Front End Fulfillment process, being responsible for the origination, structuring, and closing of all non-RMLM Small Business loan requests. It also manages the portfolio of all loans in the Front End Fulfillment process, including relationship checkups and the renewal process.

Requirements

Bachelor's Degree or equivalent experience
7+ Years of related experience
Four years of calling and lending or credit support related experience at the Small Business level
Demonstrated ability to achieve and exceed marketing goals
Proven ability to understand and analyze personal and business financial statements

Responsibilities

Proactively deepens relationships with existing Small Business customers within a specified territory
Ensures equal access to banking products and services across all communities including businesses in low-to-moderate income areas and minority communities
Initiates contact with all new Small Business customers by conducting a customer assessment within 30 days of them joining the bank
Assigns Customer to the proper TD Relationship Manager (RMLM, SB Specialist, Store Manager) based on the results of the customer assessment
Manages larger and more complex territory
Actively calls all New Small Business customers that have opened accounts in partner stores and completes a customer assessment
Actively calls SB customers assigned and meets with them as necessary to deepen relationship, manage customer service issues, and identify product needs
Actively generates sales and referrals to all business partners in the bank to help meet the comprehensive financial needs of Small Businesses, including: RMLM, Merchant, Commercial, Treasury Management, Credit Card, Retail (B@W, Money Out, Money In), Wealth
Assigns SB Customers to proper TD Relationship Manager based on customer parameters
Directly manages group of Stores loan portfolio within Front End Fulfillment process, responsible for the origination, structuring and closing of all non RMLM Small Business loan requests
Develops Small Business product expertise to properly vet potential product fits for our customer base
Works with the Stores and Commercial Bank to ensure superior Customer service as measured by CWI
Manages Portfolio of all loans in Front End Fulfillment process including relationship checkups and the renewal process
Contributes toward the achievement of Small Business Banking sales and business development objectives by meeting or exceeding individual sales goals
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends
Works closely with the Small Business Credit Center and SBB product groups to ensure satisfactory customer response times for new credit applications
Reviews all reports, including, but not limited to pipelines, dashboards, etc. to ensure accurate and complete reporting, evaluating performance weekly

Benefits

base salary
variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
health and well-being benefits
savings and retirement programs
paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
banking benefits and discounts
career development
reward and recognition
regular development conversations
training programs
competitive benefits plan
access to an online learning platform
a variety of mentoring programs