Remote Small Business Associate Manager

Jobgether

1d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Small Business Associate Manager - REMOTE. In this role, you will have the opportunity to lead a client-facing team comprising Account Managers and Onboarding Specialists within a centralized operating model. Your leadership will drive the delivery of high-quality services while improving client outcomes and fostering team collaboration. You will play a key role in coaching your team to excellence, optimizing workflows, and partnering across various departments to enhance overall performance. Join us to make a meaningful difference in the lives of small businesses everywhere.

Requirements

5+ years of related experience with 2+ years of people leadership.
Bachelor's degree in Accounting, Business Administration, or related field.
Strong operational acumen with proficiency in SOP implementation.
Excellent communication, problem-solving, and stakeholder management skills.
Ability to navigate ambiguity and drive results under pressure.

Responsibilities

Lead & coach a client-facing team of bookkeeping and payroll staff.
Own client experience standards to ensure service level agreements are met.
Implement and enforce operational excellence and Standard Operating Procedures (SOPs).
Manage capacity and workflow to optimize labor efficiency across the business.
Engage in cross-functional collaboration to resolve issues and support strategic initiatives.
Track KPIs and publish insights to improve performance and outcomes.
Uphold compliance with policies and escalate risks accordingly.
Identify process gaps and propose changes for continuous improvement.
Cultivate an inclusive, high-performance culture within the team.
Lead special projects aimed at enhancing the client experience.