Small Business Administration Solutions Director

JPMorgan Chase & Co. • Los Angeles, CA

1d

About The Position

At JPMorgan Chase, we have an obsession for helping our clients, taking care of
our employees, a strong commitment to building relationships, and delivering
extraordinary customer service. SBA Solutions serves the needs of businesses
with annual revenue between $500,000 and $20 million.

As a Small Business Administration (SBA) Solutions Director within Business
Banking, you will lead a team of Specialty Finance Advisors (SFAs), in
identifying, proposing, and delivering appropriate SBA Solutions and Commercial
Real Estate products to customers and prospects.  The Director plays a key role
in the successful alignment of SFAs members to the field organization, as the
Business Banking Divisional Director and Market Managers depend on the SBA
Solutions Director to design and lead an effective partnership.

Chase is a leading financial services firm, helping nearly half of America’s
households and small businesses achieve their financial goals through a broad
range of financial products. Our mission is to create engaged, lifelong
relationships and put our customers at the heart of everything we do. We also
help small businesses, nonprofits and cities grow, delivering solutions to solve
all their financial needs.

Our Consumer & Community Banking division serves our Chase customers through a
range of financial services, including personal banking, credit cards,
mortgages, auto financing, investment advice, small business loans and payment
processing. We’re proud to lead the U.S. in credit card sales and deposit growth
and have the most-used digital solutions – all while ranking first in customer
satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to
small business owners across the U.S. Customers turn to us for financing and
advice as they start, run and grow their businesses. We partner with clients
throughout the process, investing in our communities and people for the
long-term.

Requirements

• Bachelor’s Degree in Finance or related field required
• Minimum of 10 years of Commercial/Business Banking Management experience
• Proven track record in successfully managing sales team goals and objectives
• Expert knowledge of SBA, SBA SOP, CML RE, Operational Processes, and Controls
• Robust Sales and presentation skills
• Demonstrated track record of being an effective team player and collaborator
• Strong communication skills with individuals at all levels, internally and externally.
• Proven ability to build collaborative relationships and influence others to achieve desired outcomes with clients and internal partners and influence others without direct control.
• Results-oriented, customer-focused with a bias for action and sense of urgency
• Able to manage and lead with vision and purpose, deal with ambiguity and orchestrate change
• Proficient at identify opportunities and issues by asking targeted questions to assess current client

Responsibilities

• Oversee the Business Banking SBA Solutions development activities of an assigned division, which consists of a team of Specialty Finance Advisor Sr. aligned to a geographic area.
• Serve as the primary point of contact for the Business Banking Division Director and Market Managers, representing SBA and Commercial Real Estate products to illustrate our purpose and value contribution.
• Monitor market performance to identify trends, opportunities, and areas of focus; provide insight and expertise to build buy-in, enhance or realign approach, and keep current with the market’s economic and business climate, political and competitive landscape.
• Develop and maintain relationships with SBA regional and district offices. Develop the bank's position as a community partner within its served markets.
• Leverage industry and business knowledge to develop Key Performance Indicators and drive towards goals for them.
• Maintain expert knowledge of SBA standard operating procedures, Chase credit guidelines, Fair Lending, Community Reinvestment Act (CRA), and other compliance regulations.
• Manage adherence to regulatory requirements and risk/control protocols.
• Interpret production and performance reports to identify and respond to trends, opportunities, and issues; develop strategy and adjust capacity accordingly, using data to draw business insights and inform thought leadership.
• Provide leadership and guidance on complex issues and develop new SBA Solutions business, while promoting client experience and working within parameters that protect the firm.
• Coach and lead SFAs on attaining strong SBA and CML RE bookings, profitability, prospecting, banker engagement, client experience, and risk management; provide support and identify avenues to resolve issues and risks.
• Foster a client-centric environment by building collaborative relationships at all levels within Business Banking and across lines of business.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees