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As an SLS Analyst, you will be responsible for providing support to LCS Consultants and Insight's clients, producing robust analysis, and for the consolidation and preparation of data and delivery against client requests. We will count on you to contribute to the Insight knowledge base and methodologies to advance client operations and drive innovation and efficiencies whilst meeting defined high-quality outputs. Along the way, you will get to support the delivery of projects through high-quality data analysis; preparatory work includes data gathering, aggregation and processing and analysis may include how much software a customer has purchased or consumed, or how licensing metrics and charging models may apply to clients. You will also be responsible for managing multiple concurrent tasks in an efficient manner including tracking progress against deadlines and expectations, as well as working with colleagues to understand anomalies and overcome conflicts or issues. Additionally, you will prepare analyses and observations to support improved efficiency in client and Insight operations including providing support for regular reporting and strategic review or planning workshops to be delivered by more senior colleagues. You will provide first- and second-line assistance to clients via the service desk, through online portals, email or telephone, in response to requests and queries submitted by Insight's clients, tickets can contain requests for information, licensing administration or advice or specific licensing queries.
