Slots Guest Services Representative - Excalibur
About The Position
As an on call Slot Guest Services Representative, you are an essential part of guest experience. Your commitment to assisting with property and slot-related questions, machine payouts, and enrollment in the MGM Rewards Program will set the stage for the memories guests can carry with them well past their stay with us. At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
Requirements
- Must be a minimum of 21 years of age
- High School Diploma, or GED
Responsibilities
- Create a welcoming environment by greeting all guests, maintaining a clean, presentable slot area, assisting with slot machine and general property inquiries and delivering personalized guest experiences
- Circulate through assigned sections and respond promptly to slot machine lights and perform minor repairs such as clearing bill jams, resolving printer or bill acceptor tilts, and replacing ticket paper
- Pay slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042‐S forms
- Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices
- Stay informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination
- Maintain awareness on company and departmental news and events to effectively answer guests’ questions, and enhance the guest experience by recommending MGM shows, restaurants and attractions to guests
- Monitor for underage gambling and report any individuals under 21 to a supervisor or Security, as needed
- Complies with departmental and company policies and procedures including Title 31
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
