Slots Guest Service Representative - Elko
About The Position
The Slots Guest Service Representative provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers’ needs. Works between Maverick and Gold Country. ESSENTIAL JOB FUNCTIONS: Safeguards company assets at all times. Circulates about the slot machine area assigned. Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times. Prepare or approves all slot payout vouchers for fills and jackpots. Assists in resolving all customer disputes. Observes strict confidence in regards to company related matters. Makes minor repairs and adjustments to slot machines as needed. Cleans interior/exterior of slot machines. Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so. For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings. For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts. For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company. Create a friendly atmosphere for guests and coworkers Performs related and/or other duties as required.
Requirements
- Be 21 years of age.
- High School graduate or GED
- Ability to obtain and maintain State of Nevada Gaming Card.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision.
- Outgoing personality, positive attitude strong communication skills, and pleasant/clean appearance.
- This position typically works verity of shifts, including weekend and holidays.
- Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
- Possess basic math skills and have the ability to handle money.
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.
- Punctuality and regular and reliable attendance.
- Honesty and Integrity
Responsibilities
- Safeguards company assets at all times.
- Circulates about the slot machine area assigned.
- Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times.
- Prepare or approves all slot payout vouchers for fills and jackpots.
- Assists in resolving all customer disputes.
- Observes strict confidence in regards to company related matters.
- Makes minor repairs and adjustments to slot machines as needed.
- Cleans interior/exterior of slot machines.
- Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so.
- Create a friendly atmosphere for guests and coworkers
- Performs related and/or other duties as required.
Benefits
- Paid Time Off
- Flexible schedules
- Medical, Vision, and Dental insurance
- Short-Term/Long-term Disability Insurance
- Education Reimbursement up to $5,250 annually
- 401k plan
- Employee meal discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
